武汉招聘

职位描述：
? Provide customer support for pre order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions).
? Facilitates and follows up any sales inquiries. Prepares quotations, pro-forma and bids for sales such as state contracts, strategic accounts, National Accounts, direct customers, GSA and NAF government sales, etc.
? Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
? Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
? Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersession’s, etc.
? Provide high quality service through efficient use of all Oracle/Siebel/Mapics/Operating Systems functionalities related to order fulfillment and relative to customer activity.
? Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective.
? Process claims and product returns in line with policies.
? Responsible for driving customer satisfaction with assigned portfolio of customers
? Drive pricing and order processing consistency within the channels.
? Marketing promotion events supporting
? Participate as necessary.

Qualifications
? Associate’s Degree in Business, Marketing, Supply Chain or Finance. Bachelor’s Degree preferred.
? 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
? Key Competencies:
? Demonstrated ability to build strategic relationships within various levels of customer’s organization.
? Must have excellent verbal and written communication skills. 举报 分享

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