武汉招聘

职位描述：
Purpose of the position:
To lead a team primarily responsible for handling document processing tasks for ocean export shipments on a day-to-day basis. Focus on:
-Team’s daily operation performance
-People management
-Process standardization and optimization
Well control productivity & data quality

Key Tasks
Team Supervision that is handling the tasks below as well as performing the tasks him/herself.
-Lead respective sub-process team / manage employees along people leadership standards
-Monitoring and organization of respective sub-process activities in line with GBS / PA standards
-Knowledge of sub-process / trade-lane / customer specifics (e.g. SOPs)
-Superior handling and clarification of complaints
-Ensure quality, productivity of service delivery
-Support of quality assurance measures to meet or exceed specified Service Level Agreements
-Define and implement CIP-measures in conjunction with Process Manager
-Resolution of issues on operational level
-Drive service oriented culture
-Offer professional leadership to direct reports
-Support direct reports in personal and career development
-Documentation processing for Ocean Freight Export shipments
-HBL & MBL processing
-Send shipping pre-alert to overseas stations timely and accurately if applicable
-Follow customer & PA internal SOPs
-Interface with subcontractors / internal stakeholders
-Ensure to meet KPI & BSC Targets
-Ensure staffs was well trained and ongoing training all the time
-Team management to coach, motivate and development team members
-Monitor the team to ensure smooth daily operation and seek for improvement wherever possible
-Report and feedback to Superior regularly
-Establish the well cooperation relationship with other team or party
-Accept tasks above and beyond those directly related to your position for the benefit of the BSC and its staff members
Implementation support (off- / on-site) for the migration of DPEO activity from Business Units and/or the BSC.

Decision Making Authority
-Delegate / assign tasks within own area of responsibility
-Signing power as defined in standards (e.g. Pantainer Document)
-People leadership responsibility for own team

Function / Market & Industry Knowledge / Business Acumen / Process working
[Functional Knowledge ]
-Expertise in the area of ocean freight document processing in freight forwarding / shipping line industry
-Understanding of PA strategy and products
-Knowledge in freight forwarding and logistics
-Good understanding of processes and BSC concepts
-Basic business understanding
-Knowledge in forwarding business
-Sound use of SAP and MS Office in general
-Team spirit and social competence in an internet. environment

Skills & Competencies
[Competencies – Leadership ]
-High priority for teamwork
-Team player
[Competencies – Business ]
-Ability to shape conversations to ensure focus and understanding
-Rule based working along global standards
-Readiness of mind, concentrated / accurate / reliable mode of operation (functioning)
-Open mindedness and flexibility reg. customer requirement
[Competencies – Personal)
-Effective listening
-Ability to clearly and concisely present both written and/or oral information
-Credibility
-Time management (monitoring performance against deadlines and milestones)
-Integrity
-High energy and resilience
-High commitment and positive attitude in the face of setbacks and obstacles
-High stress level (Ability to work under pressure and deal with tight dead lines)
-Be authentic, approachable, open and honest
-Cooperate PA internal and external partners (e.g. carrier / overseas agents)
-Team lead and clerk peers in respective process area, also global/ regional

Educational background / Work experience
-College or above
-Minimum 1 year work experience ocean freight document processing in freight forwarding / shipping line industry.

Language skills
-Mandarin / English (CET4 or above)

Computer Literacy
-Good Windows, Outlook, MS Office skills, preferably fast and accurate typing skill


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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

The Global Business Service Center Wuhan provides specific local services within the APAC region, and also handles certain transactions that are globally centralized. It is part of Panalpina’s Global Business Services (GBS), the group’s own, internal service provider for defined centralized services.

We at Panalpina Global Business Services make it possible for ambitious and talented young people to get a first-class start in their career. We foster a learning and continuous improvement culture which enables us to grow – both as individuals and as a company.

At Panalpina – one of the world’s leading logistics companies – we work in an international environment and get the opportunity to learn for our future career everyday. Different languages, specific IT knowledge and high quality demands are our everyday challenges. Our service delivery is directly linked to the heart of the company – the operations. This means our performance counts and will make the difference.

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