武汉招聘

职位描述：
Designation:
 
Position: Sales Support

The Sales Support primary job is to support the Sales/BDM and satisfy the needs of locally secured DSV customers.
This includes supporting, maintaining and developing the corporation and services extended to current customers as well as supporting the commercial team in winning new business opportunities.
Furthermore to support the sales/BD with quotations, follow-up, keep a close dialog with customer, sales and the DSV network overseas.
The aim is to provide excellent Sales Support, to help Sales secure and develop business for the company and to work closely with the DSV Network, Operations and Product Specialists.
Sales Support is expected to have a very close dialog with customers and understand their requirements and hereby proactively deliver a high level of service.

General Responsibilities:
? Maintain and developing existing customers
? Support the Commercial Team in winning and developing new business opportunities

Responsibilities:
？ Support towards the commercial team
？ Service the locally controlled customers - this being New as well as Existing – on a day to day basis.
？ Quote sales’ customers and align with Sales, BDMs and RDMs ensuring DSV provides competitive solutions.
？ Proactively provide assistance and advice to our customers – visit customers together with sales as needed.
？ Effectively assist in problem resolution. Handling customer complaints or any major incidents proactively.
？ Support to develop new business opportunities from our existing customers
？ Secure efficient, effective and clear communication towards Sales, BD’s & RDM’s
？ Deliver a high standard of service – both externally and internally.
？ Work with product managers, sales managers and RD/BD managers to align expectation.
？ Assist optimize working processes and procedures – both externally and internally.
？ Actively participate in internal “Team-Meetings” reviewing daily challenges and opportunities
？ Follow up routing order / instruction / IOP
？ Assist in managing and maintaining EDI customer codes in CW1.
？ Assist sales/BD with CW1 inquiries incl. monthly shipment overview and customer listings
？ Prepare the documents for renewed credit agreement application.
？ Ensure relative regular reports are done according to standard operation procedures such as KPI report (if required), CCS report
？ Coordinate with related departments to ensure all available documents will be released to customer if the customer’s request matches company’s rules.
        Update SOP together with Sales/BD

Quotation
? Receive and prepare price/quote requests with clear instructions/guidelines from Sales/RDM/BDM.
? Ensure incoming inquiries are handled correctly according to general quality standards of the department
? Make quotation in EDI
? Take action within 1 hour to send inquiry to internal operation, overseas colleague once receive inquiry from customer/sales/RDM/BDM
? For door to port/port to door/door to door inquiry, make sure to receive costs within 24 hours after inquiry sent to internal operation or overseas colleague
? For port to port inquiry, get the cost from RMS within 1 hour.
? For port to port shipment, quotation should be sent customer formal quotation within 12 hours;
? For door to door/port to door/door to port shipment, quotation should be sent to customer formal quotation preferably within 24 hours. If need more time, please advise customers..
? Call customer to make sure that they received the quotation in time and try to get comments by return.
? Communication with the DSV overseas network for rate and service inquires
? Measure the quotation hit (win) ratio.

Communications
? Internal – Sales Support, products, sales, business development, RDM’s, commercial management & local/overseas tender network
? External – Customers & DSV network


Qualifications & Characteristics:
? Farmer profile with abilities to build strong relationships
? Business minded
? Communication skills
? Ability to communicate industry related information to people outside our industry
? Structured, proactive & willing to learn
? Ability to define requirements, analyze facts, and determine relevant solutions/actions to be taken
? Skillful communication with internal and external parties
? A problem solver who can work independently
? Can work under pressure
? A team-worker

Working Conditions:
? Working conditions are above normal office environments.
? Work may require occasional weekend and/or evening working hours
? You will be working in an international environment being a part of one of the world’s most profitable freight forwarding companies.
? You will at the same time get the opportunity to, and be encouraged to set your individual footprint on China branches in regards to activity and development of same.
? You will be working in a performance driven culture, where your individual achievements will be directly affecting your personal development, career, rewards and opportunities.
? Domestic travels to be expected 举报 分享

As a world-leading supplier of transport and logistics , DSV has offices in more than 90 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. By our professional and advantageous overall solutions, the approx. 75,000 DSV employees recorded worldwide annual revenue of 18 billion USD for 2020, ranking among the top 5 international freight forwarders.
作为全球首屈一指的全球运输和物流供应商, 得斯威在全世界有超过90个国家拥有自己的公司和办事机构，全球员工超过75,000人。 通过我们与合作伙伴以及代理商合作为世界各国客户提供服务，巩固了得斯威作为国际性公司的地位。 凭借其专业和全面的服务，2020年的年营业额达到180亿美元， 位居世界货运行业前五名。

DSV China was established in May 2001Now we have over 3,000 dedicated team members across more than 20 cities in North/Central/South China
得斯威中国于2001年5月成立。目前中国已经有3,000多名优秀员工，分支机构分布在华北，华中和华南的20多个城市。

DSV China is providing our clients with a full scope of transport solutions, combining global capability with local expertise which positions DSV perfectly to be the chosen professional logistics partner for our customers, here in China, as well as in the rest of the World.
得斯威中国向我们的客户提供全方位的运输方案，并结合了全球以及当地的专业能力，使得斯威成为中国以及全球客户的专业物流合作伙伴。

If you want to know more information about DSV, welcome to visit our website.
To achieve our long development goals and meet our growing business requirements in China, DSV is looking for you to join our team. Competitive remuneration and professional career development path will be offered to the highly qualified candidates.
为了满足我们在中国的长期发展目标以及快速的业务需求，得斯威诚邀具备相关资质的人员加入到我们的团队中，同时，我们也将为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。


公司地址：上海市长宁区长宁路1193号来福士办公楼3座8、9、15、16楼