武汉招聘

Reporting Line: Sales director- Great Shanghai



Objectives of the job:

- Manage Customer service members across organizations to ensure necessary legal, finance and QA requirements are met;

- Lead the cost reduction and process improvement, reduces the uncertainty and risks in daily operation by managing the whole steps of order process;

- Provide order line fulfillment through the management of sales orders ,credits, sales forecasting, inquiries and pro-active order status;

- Set objectives for customer service staff, facilitate staff training, performance reviews, career development plans and reward and recognize staff for achievements, Deal with performance and teaming issues with staff;

- Ensure operating procedures are documented, revised and updated as required, follow company policies and procedures and ensure that any deviation required is correctly authorized and documented;

- Actively be involved & take the initiative as team member of the projects which has impact for CSR work;

- Manage PPG sales order et. Follow up sales offers, accounts, paperwork and communications with customers



Responsibilities:

- Responsible for the daily follow up of customer needs and communications including inquiries and order processing, billing and customer enquiring handling;

- Work closely with other salespersons in the team or other relevant functional departments to assure customer satisfaction and on time deliveries;

- Monthly reports to management such as customers' sales reports and credit balance sheets;

- Maintain and well organize Customer data on regular basis;

- Regularly update the customer with the progress of their orders;

- Pro-actively solve issues that may rise;

- Weekly report payments' schedule;

- Daily update the company's database;

- Collect all necessary information from other departments in order to assure the process according to the customer's requirement yet within the company's allowances and rules;

- Perform periodic reports on purchasing statistics, accounts receivables, customers' ordering behavior^etc



Shared Responsibilities:

- Distributed Products Inventory (shared with country Head of Operations)



Excluded Responsibilities:

- Logistics



Education / experiences /skills / competencies required

1. University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred;

2. Experience and skill/ competencies:

- At least 8 years of working experiences as Customer Service Rep (CSR) or 2 years of Customer Service Supervisor in multinational companies

- Experience in Chemical or related industry is preferred

- Knowledge in ERP (preferably in SAP), and shipping practices is a must

- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)

- Good planner and scheduler

- Good communication skills

- Fluent in written and spoken English

- Initiative

- Team player

Shanghai XieCheng Consultancy Co., Ltd. was established in July 2000 as one of the earliest professional personnel service agency in the city of Shanghai, which focuses on talent recruitment and executive search.

In November of 2002, XieCheng was granted the business license by Shanghai Municipal Government which made the company one of 202 licensees so far in Shanghai. All the relative business in executive searching, contingency selection and information consulting are legitimate and protected by law.

We have accumulated rich experience and knowledge during the process of cooperating with international companies and extensive human resource networks, which enable us to recommend the most qualified candidates to our clients.

Key Focus:

Automotive Parts
Mechanical
Electronics & Electric
Energy Industry
Aerospace
Pharma.
FMCG