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产品技术专员 Product Support Specialist

埃地沃兹贸易(上海)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2017-03-19
  • 工作地点:上海-浦东新区
  • 招聘人数:1人
  • 语言要求:英语 良好
  • 职位月薪:1-1.5万/月
  • 职位类别:产品工艺/制程工程师  产品/品牌专员

职位描述

职位描述:
Responsibilities:
The individual accountabilities will include, though not be limited to, some or all of the following:
- Provide daily technical support to customer, distributor, agent and sales team, support product technical issues and maintain customer satisfaction.
- Cooperate with product management team to report existing products issues and follow up improvement actions.
- Involve in new product launch program, provide new product technical training and application introduction.
- Collect competitor product information; maintain and update technical comparison sheet regularly.
- Initiate and participate in key project kick off meetings, hand over further technical support as required during the project implementation period.
- Visit on site to assess customer products installation and maintenance needs, closely work with application and field service team to support customer correct installation and operation.
- Provide qualified Chinese version Presentation, Brochures, and Datasheets.
- Deliver technical presentations and seminars to customers with clear selling points.

Requirements:
? Preferably educated to degree level in a science or engineering discipline, although this is not essential if good vacuum background is proven.
? At least 5 years working experience in technical/Field supporting roles ideally with a high technology company.
? Ability to quickly understand various industrial manufacturing processes and the vacuum requirements of each
? Strong analytical capability, including the use of various software tools to aid technical simulation.
? Strong awareness of safety, and implications of recommending correct equipment and operating practices to ensure safe operation.
? Influencing, communication, presentation and negotiating skills, both internally and externally. Able to achieve credibility and command respect.
? Fluency in Chinese language is essential, strong English communication skills are also important.
? Good time-management and personal disciplines to handle multi-task, time- constrained activities, driven by customer requirements.
? Self-starter and motivator with a committed approach to meeting the goals of the department.

职能类别: 产品工艺/制程工程师 产品/品牌专员

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公司介绍

EDWARDS是世界领先的真空和尾气处理解决方案制造及供应厂商,服务于太阳能、半导体、科学、LED、制药和冶金等最先进行业。EDWARDS以提供创新性、高质量产品而领先业界,作为真空和尾气处理系统的全球领导者,EDWARDS志在与行业同步,创造能让创新蓬勃发展的工程环境。更多信息,请浏览*********************。

半导体及平板显示器

作为半导体和平板显示器(FPD)行业的真空和尾气处理设备全球领导厂商,EDWARDS能够提供全范围的增值解决方案,实现正常运行时间***化并降低总体成本。EDWARDS在半导体和FPD市场拥有首屈一指的应用技术,并且建立了包括现场支持、网络服务中心和再制造设施的全球服务网络。

太阳能及LED

EDWARDS是***能够为全球范围太阳能电池制造商提供广泛的真空和尾气处理设备系列的制造商,其设备用于太阳能电池和LED制造的多个工艺阶段。EDWARDS公司的工艺和专有技术涵盖晶体和薄膜光伏(PV)太阳能行业,并且致力于服务太阳能行业,投资开发环保技术,降低EDWARDS客户的每瓦发电成本。

科学

EDWARDS拥有数十年与主流分析仪器制造商合作的经验,这确保公司清楚了解研究过程和真空技术的作用。EDWARDS的高质量真空泵和控制器使用先进的真空技术,具有更高的性能和出色的可靠性,可为科学领域提供清洁的真空环境。

环保

EDWARDS作为环保干泵真空系统的先驱企业,帮助半导体、LED、太阳能、FPD、化学、制药、冶金和生物燃料等多个行业减少污染、降低能源消耗和削减运行成本。Edwards的设备适用于需要使用功能强大的清洁真空解决方案以减少环境影响,并降低大型设备投资和运行成本的所有应用。

联系方式

  • Email:linda.a.zhang@edwardsvacuum.com
  • 公司地址:上海市外高桥保税区富特北路23号 (邮编:200120)