Technical Support Engineer
科天国际贸易(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2017-01-28
- 工作地点:北京
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语 精通
- 职位月薪:1-1.5万/月
- 职位类别:半导体技术 FAE现场应用工程师
职位描述
职位描述:
Responsibilities:
1. Be responsible for providing assistance to Customer Support Engineers in diagnosing, troubleshooting, and debugging complex optical/electro/mechanical equipment, computer systems, coupled with sophisticated software solutions.
2. Be the lead/owner and provide solutions to complex field escalated issues where the Customer Support Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly understanding the problems, negotiating for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a sense of urgency and in a highly timely manner.
3. Be available to travel within region and worldwide to support escalated issues on site.
4. Able to clearly document troubleshooting processes, technical findings, provide service and postmortem reports.
5. Contribute to NPI and product sustaining/cost of service reduction by providing feedback on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.
6. May be involved in customer installation, and upgrade of equipment as well as providing training to KT and non KT personnel.
Requirements:
1. 5+ years hands-on experience in hardware/software integration, testing and troubleshooting of highly complex semiconductor tools
2. Proven ability of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions
3. Experience in new product introduction and ability to own continuous improvement projects
4. Experience in project management, conflict interest management, negotiation of resource, leading/driving multi-disciplined teams to resolve complex issues
5. Good technical presentation skills
6. Proficient with all office suite applications such as Excel, PowerPoint
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Responsibilities:
1. Be responsible for providing assistance to Customer Support Engineers in diagnosing, troubleshooting, and debugging complex optical/electro/mechanical equipment, computer systems, coupled with sophisticated software solutions.
2. Be the lead/owner and provide solutions to complex field escalated issues where the Customer Support Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly understanding the problems, negotiating for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a sense of urgency and in a highly timely manner.
3. Be available to travel within region and worldwide to support escalated issues on site.
4. Able to clearly document troubleshooting processes, technical findings, provide service and postmortem reports.
5. Contribute to NPI and product sustaining/cost of service reduction by providing feedback on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects.
6. May be involved in customer installation, and upgrade of equipment as well as providing training to KT and non KT personnel.
Requirements:
1. 5+ years hands-on experience in hardware/software integration, testing and troubleshooting of highly complex semiconductor tools
2. Proven ability of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions
3. Experience in new product introduction and ability to own continuous improvement projects
4. Experience in project management, conflict interest management, negotiation of resource, leading/driving multi-disciplined teams to resolve complex issues
5. Good technical presentation skills
6. Proficient with all office suite applications such as Excel, PowerPoint
职能类别: 半导体技术 FAE 现场应用工程师
公司介绍
KLA为世界著名的专业美资半导体(芯片)设备供货商,公司总部在美国加州,自1976年成立以来不断致力于产品研究与发展,提供全世界客户更完善及人性化服务,并协助半导体(芯片)厂商创造高品质、高效率的产质,目前分公司遍布美洲、欧洲、亚洲等国家。KLA于1999年后在中国上海、天津、北京、苏州成立分公司或办事处,并本着往下扎根的精神积极培育优秀人才,除本身内部实战培训,并出国接受更高级的科技锻炼。我们以专业团队及优秀技术来提供给您更大的发展空间与人生规划。
联系方式
- Email:hr.china@kla-tencor.com
- 公司地址:上海浦东新区张江高科技园区祖冲之路887弄79-80号 (邮编:201203)