潍坊招聘

Position: Customer Service Engineer
Location: Qingdao
Report to: Supply chain department manager

Position Summary:
Responsible for enquiries handling, quotation, order confirm and processing, and coordinate related work for targeted customer service level with satisfied customer service.

Scope/Supervision and Interaction:
Customer service engineer is the interface between our company and customers; Supported by sales, planning, warehouse, Imp & Exp and other functional dep. to offer premier customer service to customers.

Job Responsibility:
·Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business rela ted points .
· Initiate sales contract according to customer demand and company's quotation, or confirm customer`s PO properly;

· Support distributors on eTOPS business with on-

time proper order acknowledgement, including new item creation, pricing control, lead time confirm.
· Provide proper customer profile for new customer.
· Provide properly and timely sales order entry,.
· Coordinate related work with planning, division, in & ex, warehouse for on-time delivery
· Review open SO timely for payment pushing, and arrange on-

time delivery against credit/payment status and special approval.
·Responsible for proper filing on quotations, sales contracts.
· Help with proper order revision in system (stock code clarification, amount etc.).
· Provide promise date report of open sales orders to major distributors weekly.
· Prepare monthly report or other reports requested .
·Prepare finished goods shipping, by using JDE ,excel spread sheet,to generate pick list,SO invoice and so on. ·Handle customers claims properly, including collect and record claims in claim system properly, and answer clai ms within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc..
·Conduct customer visits for better mutual understanding and cooperation
·Order fulfillment /follow-up after contract signed.

Qualifications:
·Graduated from university .
·2-3 years related work experience .
·Possess customer service concept, good communication skill, well-
organized, careful, sense of responsibility, urgency and ownership .
·Possess product knowledge
·Proficient in computer knowledge.

Please qualified candidates send your Chinese and English CV before July, 31 to: Janet.Ji@pace-maker.com.cn orlinda.lin@pace-maker.com.cn.

品致企业管理咨询有限公司（Pace-Maker）是一家专业从事中高级人才猎头、人力资源咨询、个人职业生涯规划的人力资源顾问公司。区别于国内外不同类型的人力资源服务公司，我们更看重我们能够给客户和人选带来的价值，以及我们为此应该承担的责任。我们矢志成为真正的咨询顾问公司，以专业的顾问式服务，为客户打造适合其自身不同发展阶段的职业经理人团队。
                                                                 
凭借具有不同行业背景，依托建立在多年实践经验积累之上的专业化服务流程，以及高效的信息化管理平台，品致为在中国发展的国内外企业推荐了大量的职业精英，业务范围涉及到山东及周边城市和地区。此外，我们还在国内外拥有紧密的猎头合作伙伴，可以为我们的客户提供全方位、跨地域的人力资源服务。
 
企业追求诚信,踏实,高效的经营理念.因业务需要,期待您的加盟.

公司网址:www.pace-maker.com.cn

公司邮箱：pinzhi@pace-maker.com.cn