潍坊招聘

(Sr.) Customer Care Representative - Your Future Position?

As (Sr.) Customer Care Representative in our Taste & Wellbeing Division, you will manage the order in SAP and responsible for customer service. Sound interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and skilled at fostering strong relationships. In this exciting role you will:

• Order follow up /coordinate for implementation towards ultimate delivery of the orders to the customer’s promises, or GI date. 
• Customer compliant handling
• Communication between Sales Dept & Operation
• Implement and safeguard various ordering related policy and procedures, eg, MOQ, credit, cancellation, stock build, freight pattern, lead time, return and claim etc.
• Establish and maintain the solid business relationship with the customer, collect the rolling forecast from the customer.
• Maintain SOM database, actively engage in S&OP, and work with various functions within Ops to improve customer service and customer satisfaction level, along with plant costs, working capital and productivity.
• To lead and train junior staff and new employees, and make them the faster to adjust to the work environment and understand the job.
• To assist the manager and help to improve the working process for department, make the department better development.

You?

Are you someone who wants to grow shape your own world? Who thrives being in a culture where you can express yourself in creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come to join us – and impact your world.

Your professional profile includes:

• University Diploma,
• General understanding of customer service.
• SAP experience will be better
• Self-motivated, analytical problem solving skills and good communication skill.
• Willing to learn and develop self within the company.

奇华顿是风味与健康、香氛与美容行业的全球知名企业，其历史传承超过250多年，在气味和味道创新方面具有悠久的历史。从最喜欢的饮料到你的日常膳食，从高档香水到化妆品和洗护用品，奇华顿产品激发全球数百万用户的感官并带来愉悦享受。公司致力于推进以目的为导向的长期发展，同时引领改善人类和自然共同的幸福与健康的方式。2021年财政年度，公司在全球拥有超过16800名员工，实现了67亿瑞士法郎的销售额，以及相当于销售额12.6%的自由现金流。