Customer Service Manager 技术客户服务经理-欧资商用车/船用发动机制造商(职位编号：CG-11057)
上海优锐人才资源服务有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：中介服务
职位信息
- 发布日期：2013-01-09
- 工作地点：上海
- 招聘人数：若干
- 工作经验：十年以上
- 学历要求：大专
- 语言要求：英语一般
- 职位类别：售前/售后技术支持经理 客服经理(非技术)
职位描述
Location: 上海嘉定
Responsibilities:
Take technical service team to provide technical service for dealers and OEM customers, manage and handle with typical customer complaints and warranty claim process.
Provide technical service support for service engineers, travelling down to solve the problem if necessary.
Responsible for after sales warranty claim and collect failure information and submit with analysis for mass production failures.
Handle special customer dispute with local deals and minimum impact to our sales.
Work together with parts and training team to organize different area customer care meetings with local dealers to improve local customers’ service satisfaction.
Evaluate dealers after sales service, supervise and guide to improve it with group’s platform.
Provide customer marketing survey when needed.
Requirements:
College degree in diesel or mechanical.
10 years working experience, 5 years in engines field technical service and 1 year in service management.
Experienced knowledge (Practical and Theoretical) of diesel engines.
Experienced in field after-sales service.
Fluent English in listening, speaking and writing.
Good personnel characteristics and team player.
Responsibilities:
Take technical service team to provide technical service for dealers and OEM customers, manage and handle with typical customer complaints and warranty claim process.
Provide technical service support for service engineers, travelling down to solve the problem if necessary.
Responsible for after sales warranty claim and collect failure information and submit with analysis for mass production failures.
Handle special customer dispute with local deals and minimum impact to our sales.
Work together with parts and training team to organize different area customer care meetings with local dealers to improve local customers’ service satisfaction.
Evaluate dealers after sales service, supervise and guide to improve it with group’s platform.
Provide customer marketing survey when needed.
Requirements:
College degree in diesel or mechanical.
10 years working experience, 5 years in engines field technical service and 1 year in service management.
Experienced knowledge (Practical and Theoretical) of diesel engines.
Experienced in field after-sales service.
Fluent English in listening, speaking and writing.
Good personnel characteristics and team player.
公司介绍
Acutalent HR Consulting Co., Ltd. is an executive search firm focusing on searching for middle to senior management positions for our European, American, and Japanese multinational company clients. Meanwhile, we provide career development plans to mid and above level customers in Acutalent’s talent pool.
Our Values: Faith Efficiency Professionalism
Core Competency:
- Comprehension of industries we served and positions we hunted
- Accessibility to assorted talent pool
- Recognition and Acceptance by talents
- Capability to match company and talent needs
@优锐人才 weibo.com/acutalent
Our Values: Faith Efficiency Professionalism
Core Competency:
- Comprehension of industries we served and positions we hunted
- Accessibility to assorted talent pool
- Recognition and Acceptance by talents
- Capability to match company and talent needs
@优锐人才 weibo.com/acutalent
联系方式
- 公司地址：上班地址：浦东