潍坊 [切换城市] 潍坊招聘潍坊客服及技术支持招聘潍坊客服专员/助理(非技术)招聘

Customer Service Engineer/Specialist -P&F Team(职位编号:965347_1337224496)

惠氏制药有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:制药/生物工程

职位信息

  • 发布日期:2012-11-13
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位类别:客服专员/助理(非技术)  

职位描述

Responsibilities
KEY RESULT AREAS & JOB ACTIVITIES /TASKS
- Assist with installations of new devices within assigned territory as required.Complete preventive maintenance program/annual services every 9-12 weeks as scheduled
- 根据需要协助安装新设备。制定并执行客户服务计划,间隔9-12周保养现场设备。
- Provide basic device customer training and implemement evaluation of Inovoject? process management.
- 为客户提供基本操作/维修培训,执行设备运行评估。
- Provide troubleshooting service as needed to minimize customer "down-time".
- 提供设备维修服务,避免设备停运。
- Develop effective working relationships with customers and maintain ongoing communication with customers. Cultivate customer loyalty by means of on-site problem solving and instruction offering。
- 与客户发展良好的工作关系,指导客户解决有关问题。
- Complete all relevant APAC reporting forms and procedures including, customer site visit report, parts usage requirements, site cart management, Customer Concern Resolutions & other reports as required by Pfizer Global Poultry.
- 按时完成有关报告,包括但不限于客户拜访报告、零件使用报告、现场零备件报告等等。
- Assist technical manager to implement Hatchery Air Plating programs and solve other bio security issues.
- 协助技术经理评估现场生物安全等技术问题。
BACKGROUND REQUIREMENTS
- Bachelor degree or above, majored in Automation, Mechanic or Electric;
- 本科以上学历,主修自动控制、机械或电气等相关专业
- Above 2 years working experiences as maintenance technician, or filed service engineer.
- 1年以上机器设备维修,客户服务的经验。
- Good knowledge and experience in PLC and Servo system.
- 熟悉PLC系统和伺服马达系统。
- Good communication skills
- 良好的沟通能力
- Good Command of English(Speaking and Writing) and computer
- 熟练掌握英语与计算机操作
- Able to work independent, proactive in solving problems, strong in analyzing, and self-learning capability
- 能独立工作,积极主动的问题解决能力与优秀的分析能力,较强的自学能力。
- Able to travel 60-80% of the time, both domestic and overseas.
- 能适应60-80%的出差时间,包括国内和国外。
- Able to work in hatchery where heat and humidity above average is common.
- 能适应在温度和湿度高于平均的家禽孵化场环境下工作。
- Driving license is preferred.
- 有驾照者优先。

公司介绍

GSK is an equal/opportunity affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
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联系方式

  • Email:chk.recruitment@gsk.com
  • 公司地址:地址:span东莞