太原招聘

职位描述：
DUTIES/ RESPONSIBILITIES:
工作职责


? Greets guest at the table promptly after their arrival and informs them of specials and promotional menu, makes suggestions and answers questions regarding food, beverages and service.
在客人到达餐厅落座之后，向客人问好，并向客人热情地推荐当日的特色菜品和推荐菜品，做好推销工作并回答客人关于食品及酒水所提出的问题，做好对客服务工作。
? Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and bartender as appropriate.
为客人点酒水（记录在点菜单上），并及时把点菜单送至厨房员工和酒吧员工进行准备
? Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards, offering a friendly and caring service at all time.
确保客人的点单及时有效的送至相关人员进行制作，并确认所有的菜品及酒水按照客人的要求为客人做好准备。随时随刻为客人提供友善的服务。
? Keeps a discreet eye on the guests to ensure they are satisfied with the food and service, anticipates and responds to any additional requests and to determine when the course/meal has been completed.
时刻关注客人的需求，保持与客人的眼神交流。确保客人在用餐过程中，对我们的食品和服务满意，预测和回应客人所提出的其它问题并作出决定。
? Presents the check to the guests according to the outlet standards. Upon acceptance of payment, refers checks and closed check, credit card slip or change to the guests, as appropriate.
根据餐厅标准为客人提供账单，在客人支付账单之后，为客人结账（信用卡，现金或房帐）。
? Sets up tables for each course according to the outlet standards. During the meal, after each course, removes dirty dishes and silverware from table and changes ashtray upon needs. After the meal, cleans and resets the table.
根据餐厅标准，为客人每一道菜品摆放餐具。在客人用餐期间，每一道菜品用完之后，从客人桌上为客人撤下脏盘子和其它器皿。如有需要，为客人及时更换烟灰缸。在客人用餐完毕之后，清理餐桌并重新摆台。
? During lower occupancy of the outlet, assists with stocking the workstations, polishing silverware from table and folding napkins.
在餐厅淡季的时候，协助其他员工整理服务台，擦拭器皿以及叠口布
? Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for the outlet guests.
保持为客人提供最新的餐饮推销信息，新品推出，每日特选和其它相关信息
? High School Graduate or equivalent, prefer ably with a specialization in Hotel/Restaurant
高中文凭或相同等级学历，具有饭店餐饮服务经验

? Fluency in English
流利的英文
? Minimum of two years’ experience as a bus person in a 5 star hotel restaurant preferably
2年以上在5星级饭店从事餐厅服务生工作
? People-Oriented以人为本
? Flexibility in the scheduling具有灵活性
? Customer service orientation对客服务技巧
? Teamwork / Cooperation团队协作/合作
? Interpersonal skills交际能力
? Listening and oral skills倾听和口语技能
? Basic writing skills基础写作技巧
? Basic knowledge all food and beverage items offered, including ingredients, methods of preparation and proper service
具有相关服务的基础食品和酒水知识，包括对客服务所需食品的制作材料，方法以及服务常识
? Basic knowledge of the sequence of service and service terminology
基础服务常识和服务标准
? Able to exert fast-paced mobility for period of up to 4 hours in length
能够适应4小时以上快捷地工作性质
? Strength to lift trays frequently weighing up to 10 kilos.
能够灵活使用托盘托起10斤以上的重物
? Pleasant and friendly personality对人热情，友好
? Straightforwardness坦诚直率
? Entrepreneurial Management具有主人翁精神
? Creating Traditions创造新传统
? Passion for European Luxury崇尚欧式奢华 举报 分享

In the heart of the Dragon City, discover a destination where business and leisure come together at their finest — the Kempinski Hotel Taiyuan, a luxury contemporary hotel that blends European flair with Chinese culture. Start a new journey and discover the history and heritage of the ancient city of Taiyuan.
太原凯宾斯基饭店地处“龙城”核心地段，是一家集商务与休闲于一体，融合欧式风格和中国文化的现代化奢华酒店。见证这座城市丰厚的历史底蕴，开启一段全新的太原之旅！