ABS Dalian Scheduling Support (NA & LATAM Support)- Senior Analyst(职位编号：200223194)
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-12-24
- 工作地点：大连
- 招聘人数：若干
- 职位类别：客户关系经理/主管
职位描述
Job Summary
The Senior Analyst is responsible for assisting the Team Lead to ensure the successful execution of administration tasks around the ongoing operation of Scheduling related programs and processes relevant to business needs, supervising team assistants to analysts with their daily operations
Key Responsibilities
The Senior Analyst will lead 4 to 5 team members and execute a range of processes related to supply demand area, i.e. project demand creation, employees project calendars maintain, availability status tracking, chargeability tracking, and roll off visibility tracking. Responsibilities including but not limited to:
Subject Matter Expert of team key processes, being responsible for processes updates, FAQ, and process improvement; coaching and supervising team analysts and assistants with their daily operation and answering their queries.
First layer supervisor, closely monitor daily service requests, organizing day to day quality service delivery, train up new joiners, perform quality check, ensure consistent performance;
Assisting team lead to control business quality and acting as first layer accountable for internal controls result, process outcomes (SLAs);
Champion delivery excellence initiatives; regularly share and organize process/policy study workshop;
Timely voice up any risk/suggestions in regards to people/operations to leads;
Driving business transitions when there are new business opportunities.
Systems / Standards
Maximizing the effectiveness of the HR function by ensuring the Team use systems (Scheduling and SAP) and procedures that ensure compliance with Accenture standards & SLA.
People Management and Development
Demonstrate effective teaming skills with internal and external team members
Customer Services
The position also involves
Ensuring that the Team responds to all employee enquiries in a timely and effective manner and within agreed service levels
Ensuring that any outstanding issues / enquiries are escalated to the appropriate person by the Team
Developing and recommending solutions to meet customer requirements in the most cost effective and efficient method possible through the Change Procedure process
Teamwork
Maximize the effectiveness of teamwork within the HR Service Centre by providing assistance to other team members during busy periods
Ensure that any outstanding issues / enquiries are escalated as appropriate to the team lead with constructive recommendation
Process Improvement
Continuously improve HR processes by undertaking regular reviews and assisting in reviews administrative systems and procedures
Auditing
Ensure the accuracy of employee information by regularly conducting audits as appropriate to each service line
Special Projects
Assist ad hoc projects within the HR Service Centre to address continuous improvement initiatives
Relationships
Reports to: NA&LATAM Scheduling Team Lead
Supervises: &nb
The Senior Analyst is responsible for assisting the Team Lead to ensure the successful execution of administration tasks around the ongoing operation of Scheduling related programs and processes relevant to business needs, supervising team assistants to analysts with their daily operations
Key Responsibilities
The Senior Analyst will lead 4 to 5 team members and execute a range of processes related to supply demand area, i.e. project demand creation, employees project calendars maintain, availability status tracking, chargeability tracking, and roll off visibility tracking. Responsibilities including but not limited to:
Subject Matter Expert of team key processes, being responsible for processes updates, FAQ, and process improvement; coaching and supervising team analysts and assistants with their daily operation and answering their queries.
First layer supervisor, closely monitor daily service requests, organizing day to day quality service delivery, train up new joiners, perform quality check, ensure consistent performance;
Assisting team lead to control business quality and acting as first layer accountable for internal controls result, process outcomes (SLAs);
Champion delivery excellence initiatives; regularly share and organize process/policy study workshop;
Timely voice up any risk/suggestions in regards to people/operations to leads;
Driving business transitions when there are new business opportunities.
Systems / Standards
Maximizing the effectiveness of the HR function by ensuring the Team use systems (Scheduling and SAP) and procedures that ensure compliance with Accenture standards & SLA.
People Management and Development
Demonstrate effective teaming skills with internal and external team members
Customer Services
The position also involves
Ensuring that the Team responds to all employee enquiries in a timely and effective manner and within agreed service levels
Ensuring that any outstanding issues / enquiries are escalated to the appropriate person by the Team
Developing and recommending solutions to meet customer requirements in the most cost effective and efficient method possible through the Change Procedure process
Teamwork
Maximize the effectiveness of teamwork within the HR Service Centre by providing assistance to other team members during busy periods
Ensure that any outstanding issues / enquiries are escalated as appropriate to the team lead with constructive recommendation
Process Improvement
Continuously improve HR processes by undertaking regular reviews and assisting in reviews administrative systems and procedures
Auditing
Ensure the accuracy of employee information by regularly conducting audits as appropriate to each service line
Special Projects
Assist ad hoc projects within the HR Service Centre to address continuous improvement initiatives
Relationships
Reports to: NA&LATAM Scheduling Team Lead
Supervises: &nb
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦