太原招聘

Position Purpose(Overview of the position);
The Warranty System Supervisor is responsible for leading the development & delivery of Warranty Operations for Highend Imported Vehicle Dealers to create a professional and profitable Dealer network that clearly reflects the Vehicle brand promise.

Key Roles and Responsibilities of Position

• Manage transactional warranty operations (claims submission/payment).
• Review declined warranty claims and contact dealer and provide resolution.
• Manage Warranty & Policy manual development, distribution, and ongoing content management/alignment of policies.
• Develop and release warranty bulletins to communicate with dealers for policy updates and revisions and warranty related concerns
• Manage training on warranty claim and hotline systems to dealers and Corporate staff
• Manage warranty administration, warranty counseling and audit training.
• Develop dealer KPIs and run periodical business reports for corporate and dealers to review
• Act as a SME to run the warranty business reports based on Management and business needs
• Oversee warranty hotline operation and provide guidelines
• Review daily warranty hotline records and escalate major concerns/issues to management for review/remedy.
• Work closely with APA Regional Warranty team to ensure SERVIS2 & ESB functionality and operational upgrades are functional to enable warranty claim submission/payment, claim assessing, part return, and overall claim edit and reporting functionality.
• Manage development and target setting for all dealer financial/quality operation metrics.

公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.


福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。

今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。