太原招聘

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core.  Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

The IT Technical Specialist role is designed to support and administer the regional IT systems.  The tasks include both reactive and proactive support to ensure the availability, performance and integrity of Burberry IT systems.

Responsibilities:

· Responding to telephone and face to face enquiries

· Provide 2nd line Desk side/Remote support services to end users to troubleshoot IT Technology (PC/MAC/end user devices) related support calls

· Manage ITSM support queue (Remedyforce) and respond within agreed SLA's

· Build, configuration, deploy and troubleshooting of hardware & software

· Supporting end user/infrastructure projects as required

· Maintaining hardware assets

· Peripheral support for mobile devices

· Basic network support, (including desk side troubleshooting, local patch management, supporting global network teams)

· Support events both on & off-site

· Must be able to travel to multiple in-country locations if required eg office, offsite storage locations & Retail stores

· General awareness of issues which could impact the business

· Enable our customers to use their technology effectively

Technical Skills

· Solid experience within Retail (RF Scanners/RF printers, RFID, Till support)

· Solid experience with end user support

· Solid technical support experience with PC & MAC, this should included OS (W7/OSX), Microsoft Office suite/Apple Life support

· Familiarity with Active Directory, SCCM, Jamf Casper

· Experience with Multi-site & Remote support

· Support of locally impacting projects/changes e.g. Out of hour technical changes, UAT verification etc

· Familiar with IT call logging systems

· Solid experience with Apple mobile devices

· General understanding of TCP/IP, LAN and WAN, VPN/Remote access

· General understanding of Audio Visual/Retail Theatre

· Provide end user training (individuals & groups)

Personal Skills

· Fluent in Mandarin & English

· Self managed & proactive

· Able to work within a fast pasted environment

· Confident & articulate

· Great customer facing skills

· Well presented

· Confident with Executive support

· Willing to work out of office hours as required

· Team player - Able to work with global IT team

· Be able to see the “bigger picture” of IT

Responsibilities:

· Responding to telephone and face to face enquiries

· Provide 2nd line Desk side/Remote support services to end users to troubleshoot IT Technology (PC/MAC/end user devices) related support calls

· Manage ITSM support queue (Remedyforce) and respond within agreed SLA's

· Build, configuration, deploy and troubleshooting of hardware & software

· Supporting end user/infrastructure projects as required

· Maintaining hardware assets

· Peripheral support for mobile devices

· Basic network support, (including desk side troubleshooting, local patch management, supporting global network teams)

· Support events both on & off-site

· Must be able to travel to multiple in-country locations if required eg office, offsite storage locations & Retail stores

· General awareness of issues which could impact the business

· Enable our customers to use their technology effectively

Technical Skills

· Solid experience within Retail (RF Scanners/RF printers, RFID, Till support)

· Solid experience with end user support

· Solid technical support experience with PC & MAC, this should included OS (W7/OSX), Microsoft Office suite/Apple Life support

· Familiarity with Active Directory, SCCM, Jamf Casper

· Experience with Multi-site & Remote support

· Support of locally impacting projects/changes e.g. Out of hour technical changes, UAT verification etc

· Familiar with IT call logging systems

· Solid experience with Apple mobile devices

· General understanding of TCP/IP, LAN and WAN, VPN/Remote access

· General understanding of Audio Visual/Retail Theatre

· Provide end user training (individuals & groups)

Personal Skills

· Fluent in Mandarin & English

· Self managed & proactive

· Able to work within a fast pasted environment

· Confident & articulate

· Great customer facing skills

· Well presented

· Confident with Executive support

· Willing to work out of office hours as required

· Team player - Able to work with global IT team

· Be able to see the “bigger picture” of It