KA Technical Service Advisor
道达尔润滑油(中国)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2019-05-24
- 工作地点:北京-朝阳区
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:本科
- 职位月薪:1.5-2万/月
- 职位类别:售前/售后技术支持主管 售前/售后技术支持工程师
职位描述
Responsibilities
-Field visit with KA sales during pre-sales and after-sales to assist on expanding the business.
-Responsible for answering all products and technical basis inquires from the customers.
-Response to all the products and technical inquires from sales person, Key Accounts.
-Understand Key Account needs in terms of technical support and services and prepare proposals including products and services;
-Keep relationship with Key Accounts technical or R&D teams.
-Troubleshooting lubrication issues in key Accounts.
-Provide technical trainings for sales team and Key Accounts by deeply technical communication with customers.
-Collect the competitor and latest product specifications as the basis of enhancing our own product’s performance. Collect enough market information to related department.
-Managing own time effectively to ensure the customers visits, technical work and report writing are carried out in efficient manner will be necessary.
-Handle customer complaint and help customer to resolve technical problems on field.
-Work closely with sales team, product/formula/packaging team, quality department (HSEQ), the 3rd lab to ensure successful application of Total Products.
-Participate in company activities as technical expert, and give professional speech.
-Understanding the automobile market and its trend and share important information with sales team to provide professional and right technical guidance to expand business.
-Provide solution to all technical-related questions from internal colleagues and external dealers/customers.
-Review and update technical materials periodically according to meet sales team and customers’ requirements.
-Provide technical service to customers, such as oil analysis, lubricant audit and technical exchange.
-Give feedback of the application of products, and suggestion for bringing/developing new products.
-Make out the detailed technical solution material for developing Auto OEM or fleets customers according to the information come from the key accounts.
-Complete other jobs or projects assigned by line management
Requirements
-College degree or above
-Strong technical or technical service or product research background
-Minimum 5 years work experience in lubricant industry experience, chemicals or mechanical will be a plus.
-Product and application knowledge and project management skills.
-Good presentation skills.
-Excellent service attitude, Adaptable to frequent business travels.
-Excellent communication and expression skills.
-Team work player, can work independently, ability to work in team within a matrix system and under great pressure.
-Self-driven/motivated with strong desire to succeed, mature, initiative, independent.
-Ability to learn quickly and can do attitude
-Both Good in English and Mandarin, French is a plus
-Willingness to work a flexible schedule and undertake business travel
-Field visit with KA sales during pre-sales and after-sales to assist on expanding the business.
-Responsible for answering all products and technical basis inquires from the customers.
-Response to all the products and technical inquires from sales person, Key Accounts.
-Understand Key Account needs in terms of technical support and services and prepare proposals including products and services;
-Keep relationship with Key Accounts technical or R&D teams.
-Troubleshooting lubrication issues in key Accounts.
-Provide technical trainings for sales team and Key Accounts by deeply technical communication with customers.
-Collect the competitor and latest product specifications as the basis of enhancing our own product’s performance. Collect enough market information to related department.
-Managing own time effectively to ensure the customers visits, technical work and report writing are carried out in efficient manner will be necessary.
-Handle customer complaint and help customer to resolve technical problems on field.
-Work closely with sales team, product/formula/packaging team, quality department (HSEQ), the 3rd lab to ensure successful application of Total Products.
-Participate in company activities as technical expert, and give professional speech.
-Understanding the automobile market and its trend and share important information with sales team to provide professional and right technical guidance to expand business.
-Provide solution to all technical-related questions from internal colleagues and external dealers/customers.
-Review and update technical materials periodically according to meet sales team and customers’ requirements.
-Provide technical service to customers, such as oil analysis, lubricant audit and technical exchange.
-Give feedback of the application of products, and suggestion for bringing/developing new products.
-Make out the detailed technical solution material for developing Auto OEM or fleets customers according to the information come from the key accounts.
-Complete other jobs or projects assigned by line management
Requirements
-College degree or above
-Strong technical or technical service or product research background
-Minimum 5 years work experience in lubricant industry experience, chemicals or mechanical will be a plus.
-Product and application knowledge and project management skills.
-Good presentation skills.
-Excellent service attitude, Adaptable to frequent business travels.
-Excellent communication and expression skills.
-Team work player, can work independently, ability to work in team within a matrix system and under great pressure.
-Self-driven/motivated with strong desire to succeed, mature, initiative, independent.
-Ability to learn quickly and can do attitude
-Both Good in English and Mandarin, French is a plus
-Willingness to work a flexible schedule and undertake business travel
职能类别: 售前/售后技术支持主管 售前/售后技术支持工程师
公司介绍
道达尔是全球第四大国际石油天然气公司,并通过子公司SunPower在全球太阳能市场居领先地位。我们在130多个国家开展业务,涵盖石油天然气的勘探与生产、炼油、石化以及燃油、润滑油的销售。我们的愿景是成为负责任的大型能源企业。我们的近10万名员工致力于向全球客户提供更安全、更清洁、更高效和更创新的能源产品,造福尽可能多的人。
作为***家进入中国海上油气勘探和参与中国炼油业务的国际石油公司,道达尔目前在中国拥有近5,000名本土员工,积极参与中国能源行业全产业链环节——从上游到下游与化工,与中国合作伙伴们分享经验、技术和专业知识,建立双赢互利的合作关系,共同发展国内外能源业务。
作为***家进入中国海上油气勘探和参与中国炼油业务的国际石油公司,道达尔目前在中国拥有近5,000名本土员工,积极参与中国能源行业全产业链环节——从上游到下游与化工,与中国合作伙伴们分享经验、技术和专业知识,建立双赢互利的合作关系,共同发展国内外能源业务。
联系方式
- Email:Angela.xu@total.com
- 公司地址:天津港保税区海滨八路68号