太原招聘

职位描述：
主要职责:
前台
? 电话接听:接听电话，包括用户的投诉、抱怨和咨询，为客户查询货物的发货和订货情况。
? 接待维修用户，解决助听器使用过程中的小问题
? 每天收包裹及发包裹，并记收发货日志。
客户服务
? 维修、定制、耳模的系统录入。
? 根据客户定单进行发货，系统录入。
? 每月进行库存盘点。
其他
? 费用报销单的邮寄。

Reception:
? Call receiving: Responsible for call receiving, including deal with the complain, questions, checking the order delivery information for the customers;
? Responsible for receiving the customer to deal with the mini problems;
? Responsible for the daily record of the order delivery;

Customer Service:
? Responsible for the input of the maintenance, customer order, ear drum;
? Responsible for the input of the customer’s order;
? Responsible for the monthly stocking;
Others:
? Responsible for the reimbursement of the delivery.
? 客户服务意识；
? 有持续学习的能力，有主动跟进的意识；
? 有优秀的团队合作能力，有良好的沟通技能；
? 对人耐心, 高度的工作热情。
? Good sense of customer service;
? Good learning ability and sense of follow up;
? Good sense of team work, and communication skill;
? Patience, and full of work passion

任职要求
? 大专及以上学历；
? 3年以上客服工作经验，产品销售客服工作经验优先；
? 了解熟悉ERP系统操作者优先；
? 能熟练使用各项OFFICE操作软件；
? 具有一定的英语听说写能力 ；
? 标准流利的普通话。
? College’s degree or above;
? More than 3 years customer service experience, product sales service is a plus;
? Familiar with ERP operation is a plus;
? Familiar with MS Office;
? Ability of speaking and writing English;
? Standard mandarin 举报 分享

Resound is part of the GN Group, which is a global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. GN’s solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 counties. Our ambitious 150-year journey has taken us from telegraph cables to radio waves and intelligent audio engineering. To celebrate our anniversary, we look to our unique competence within medical, professional and consumer audio solutions to help us continue to transform lives through the power of sound.

ReSound hearing aids are exclusively available through hearing care professionals, who adjust them to each individual’s specific hearing loss. With research teams in USA and Holland, we are headquartered in Denmark. ReSound is part of the GN Group, pioneering great sound from world leading ReSound hearing aids to Jabra office headsets and sports headphones. Founded in 1869, building on a strong legacy of innovative audio and communications solutions, and listed on NSDAQ OMX Copenhagen, GN makes life sound better.
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