天津 [切换城市] 天津招聘天津物流/仓储招聘天津货运代理招聘

驻厂客服 / On-Site Customer Service Coordinator

联邦快递国际货运代理服务(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2012-08-20
  • 工作地点:成都
  • 招聘人数:若干
  • 工作经验:二年以上
  • 学历要求:大专
  • 语言要求:普通话熟练
    英语良好
  • 职位类别:货运代理  

职位描述

POSITION SUMMARY
  1. To act as the bridge between customer and company.
  2. To coordinate the daily operations with customer and internal teams (i.e. BD team, Operations team and Customer Service team, etc).
  3. To ensure our service meets the requirement of customer.

JOB RESPONSIBILITIES:
  1. Station at the customer designated sites.
  2. Independently work with customer for their shipment.
  3. Keep day-to-day correspondence and communication between customer and relative internal parties.
  4. Coordinate the daily operations, include but not limited to booking, customs clearance, trucking and documentations, etc.
  5. Ensure the service standards meet or exceed customer's requirement by providing excellent performance.
  6. Ensure all shipment smoothly handled on timely manner.
  7. Help the manager to streamline the on-site customer service procedure to meet customer's satisfaction.
  8. Help to maximize opportunities to sell our services.
  9. Be responsible for preparing relevant reports.

REQUIREMENT:

1. College degree or above.

2. Minimum 2 years working experience in multinational forwarding company as on-site Operator or Customer Service.

3. Good freight forwarding knowledge and familiar with air and ocean operations process and requirements.

4. Customs clearance experience is preferred.

5. Detail oriented.

6. Good communication skills.

7. Sense of customer service.

8. Can work under pressure.

9. Time management skills.

10. Must be fluent in English, Mandarin and local languages.

11. Excellent computer skills.

公司介绍

It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

We are looking for high caliber professional to join our new division specializing in international freight forwarding.

联系方式

  • 公司地址:红岭中路1012号国信证券大厦