天津招聘

职位描述：
Position Summary

The core purposes of this role is responsible for new customer implementation for those below $100K wins, and assist regional implementation team for those above $100K wins in line with the global Damco Implementation Standard, to ensure smooth transition of business to Damco operation team and knowledge/experience transfer.
This role has to work closely with the account teams (who manage the customers and bring in new business) and product teams, programme and customer service managers, operation managers in order to ensure 100% successful on-boarding of new/additional business according to business requirements and success criteria established.
This position holds functional role in a matrix organization as PRNC operations to cover Sea Freight, Air Freight and other products.


Key Responsibilities

o Take leadership of implementation for below $100K wins landed by local and regional sales, regional and global key accounts as well as overseas sales; and support regional implementation team for above $100K wins.
o Project management to ensure on-boarding project progression for tasks owned by the CSO and achieve the success criteria established in each project;
o Drive project plan completion according to timeline, resource, quality agreed on. Monitor each project closely and flag any off-track tasks for resolution;
o Act as the clients’ center of gravity on implementations and issue resolution where commercial holds the overall account relationship
o Be a subject matter expert in implementation. Join sales person on customer visit representing SGH CSO Implementation function, to demonstrate competencies and experience towards customer;
o Assist sales person in connection with sales pipeline if needed to determine scope and parameters of implementation;
o Together with sales, connect with the customer and finalise the scope, requirements, coordinate operational details and develop the detailed implementation plan;
o Clearly communicate the expectation, task ownership and project plan to all stakeholders; Timely communicate project progress to all stakeholders;
o Drive alignment between customer expectation and project delivery; Manage internal and external stakeholders expectations;
o Proactively anticipate areas of concern and proactively ensure they are addressed with stakeholders and improvement suggestions implemented;
o Ensure seamless transfer of ownership to final business owners by having implementation team to work closely with Commercial, Operation and Key account managers;
o Coordinates necessary training for new clients during on-boarding and monitors post implementation performance until the operation is stabilised
o Conduct Hypercare where success criteria defined jointly with customer for the project is met; ensure proper handover to final business owner;
o Responsible for conversion monitoring for 12 months after new landing wins owned in Shanghai area, jointly with Commercial team;
o Contribute to regional & global Implementation strategy, methodology development and proactively share lesson learnt and best practice within the global and regional community.
o Responsible for other functional development tasks as assigned by Head of implementation.

Expectations from the Role
o Develop an strong understanding of the business implementation
o Act as a prime point of new business landing, to contact with customers, work closely with Commercial Managers, Key Account Managers and other members from the commercial teams to ensure successful business on boarding.
o Ensure effective communication within PRNC operation teams & Commercial teams for best service committed and afforded;
o Help pro-actively foresee the potential operational problem & voice out challenges with suggested solutions
o SOPs for client specific requirements including invoicing, claims handling, dispute escalation / resolution, and exceptions
o Customer KPI reporting in accordance with contract requirements

KPI’s

? Successful Onboarding – Measurement comes from NAS imp. Report : Small Wins and NAS Key account wins
? Project Management & Collaboration
? Conversion rate - Actual CM1 divered by declared CM1 in CRM

Required knowledge & Skills

Operational Efficiency & Customer Service Experience
o Project management experience to able and desire to drive project to success at right cost, quality and time
o Possess effective stakeholder management skill by building trusted relationships and collaborate with various internal and external stakeholders;
o Good industry & operation knowledge, wide geographical experience and broad knowledge of Damco products and applications is an advantage. Familiarity with Damco Policies and Processes relating to the following is preferred :
？ Trade Lane Management process, including allocation management process, Preferred Carriers , and Carrier charge structure
？ Customer Service Quality Standards, Quotation Standards and Pricing Policy
？ Trade Compliance, HSS, Environmental Compliance
？ Working knowledge of Kewill, MODS, Mydamco etc. internal system
o Understanding of legal / commercial framework, approval process and documentation related to
？ Contracts of carriage
？ INCOTERMS, STC, Customs Documentation, HS Code, and import/export processes

Relationship Management
o Excellent communication skills and interpersonal skills.
o Good commercial acumen with genuine interest and passion in our customers;
o Able to work calmly and independently under pressure.
o Business travel may be required.
o Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration & communicate effectively in a diverse multicultural environment

Passion for Customer Service
o Possess initiative, drive, enthusiasm and effective, creative problem solving skills; Experience in negotiation delivering mutually beneficial compromises.
o Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
o Well organized when working under pressure & a can do attitude
o Proactive and exhibits excellent problem solving capabilities 举报 分享

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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A.P. 穆勒 - 马士基集团：**************
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