天津招聘

Principal Responsibilities:
1. Owns the overall service relationship between company and the assigned accounts on a country/regional basis.
2. Develops and integrates the service strategy within the overall Account Development Plan by working closely with the Account Team and all Sales & Service personnel aligned with the account.
3. Responsible for developing and maintaining a current Customer Service Plan (CSP) for each assigned account.
4. Builds and maintains highly developed relationships within the designated Customer accounts and the company community to effectively progress service issues and plans.
5. Acts as the customer's advocate throughout company and are responsible for facilitating the prompt, effective resolution of all service related issues. This includes the identification of root causes and the development/implementation of associated action plans to maintain/improve customer satisfaction
6. Lead the development and implementation of all action plans to improve applicable areas of service highlighted through customer surveys
7. Produce post critical incident reports for assigned impacted Customers documenting the incident/corrective actions
8. Produce relevant Quality of Service reports and lead/manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close.
9. Proactively seek out and leverage new service opportunities to protect company's business position, revenue stream and enhance the service provided to the customer.
10. To produce a Service Improvement/Service Enhancement Plan (SIP) for each assigned account.
11. Administer Service Level Agreements, understand all regulatory conditions; understand the basic key points on commercial law applicable to service issues.
12. To be fully aware of the need to safeguard sensitive customer information at all times, so that customers perceive company to be a trustworthy organization.

Requirements:
More than five years' experience, including Minimum of 2-year industry experience in a Customer Centre/ Service Management or similar customer facing environment

Customer Focus
Commercial and Business Awareness
Performance and Results
Effective Communication and Impact
Continuous Improvement and Managing Change

Financial Awareness
Global Awareness
Creative Thinking and Innovation
Planning, Organizing and Service Management
Problem Solving and Decision Making
Strategic Vision & Direction Setting
Professional/Technical
Experience in managing Projects

Excellent in country language(s) spoken and written
Good English spoken and written
University level
Equivalent to university level
Experience in leading virtual teams
Demonstrates Leadership

瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。

瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。