天津招聘

职位描述：
Role
- Being a single window for the customers and facilitating effective communications between the customers, operations teams, local and management team on day-to-day implementation project and progressively hand over the project to the operation team
- Participate to operational process continuous improvement and quality deployment program according to customer’s requirements and company standards

Main Responsibility
A. Business Implementation
? Define implementation planning through a professional project management methodology
? Provide inputs on scope and timeline for existing or new implementation projects
? Establish and document Standard Operation Procedures (SOP) & performance (KPI/KOI) reports
? Share implementation package and conduct onsite / offline training for operational staff & customer service to ensure that SOP are properly adhered by entities
? Document and define the scope of work and proper account organization
? Work with functional experts (CBS/OCM) in designing appropriate business solutions/operational processes and implement these solutions/processes accordingly (such as PO management, tracking solutions, etc.)
? Ensure proper account mapping in company TMS and CRM
? Safeguard contractual tariffs application
? Ensure that all assigned projects with its own set of deliverables are implemented within the scope and timeline as defined in the implementation planning
? Support other tasks requested by Manager as and when needed

B. Post Implementation Continuous Improvement
? Deliver agreed key performance objectives and indicators and conduct post-implementation project review (service deviation root cause analysis)
? Conduct gap analysis at operational level against service level commitments towards the customers to ensure operational stability is maintained with issues resolution being actively attended
? Ensure compliance with client service agreement to meet KPIs and SLAs across the region
? Participate in the regular performance reviews with the client
? Facilitate resolutions and escalations per client operational guidelines at the regional level; liaises with Regional / Global Account Manager on operational, financial, escalation and exceptions issues as relevant
? Obtain customer feedback via the opportunity of business review
? Pro actively analyze customer requirements and objectives, and develop appropriate innovative solutions with well-defined value propositions, Service Level Agreements, scope of work
? Assist in implementation of new customer requirements on existing operations
? Take initiative to have best practices shared across Regional Account Management team
? Prepare, share, implement and coordinate the improvements actions plan

Requirement
? Degree in Business administration or Logistics & Transportation;
? Minimum 5 years in Transportation / Logistics industry ,previous experience in Account Management is a plus ;
? Advance skills in MS Excel, PowerPoint and Word;
? Strong organizational skills (prioritize, plan, multi-task, assign, follow and control);
? Fluent in oral and written English;
? Outstanding interpersonal and communication skills; 举报 分享

硕达国际货运（波洛莱物流）是一家综合性的运输和物流公司，是国际货运和物流领域的全球领导者。硕达国际货运（波洛莱物流）的长期股东为法国波洛莱集团。波洛莱集团成立于1822年，至今已有199年历史。通过不断适应客户变化的需求，硕达国际货运（波洛莱物流）凭借丰富的专业知识，已经成为一流的供应链合作伙伴，跻身全球运输和物流领域十强，并在非洲拥有业内最庞大的综合物流网络。硕达国际货运（波洛莱物流）的服务网络遍布107个国家，拥有609家办事处及20600名员工。硕达国际货运（波洛莱物流）提供五大领域的综合服务，包括多式联运、关务合规、合同物流、全球供应链及工业项目运输。硕达国际货运（波洛莱物流）自1994 年进入中国市场以来，为中国客户提供运输和物流解决方案，服务的客户行业包括香水和化妆品、服装、电信、高科技、石油和天然气、汽车和航空航天等领域。硕达国际货运（波洛莱物流）在中国 18 个城市设有 30 多个办事处，员工人数超过 1000 余名。硕达国际货运（波洛莱物流）在北京、上海、深圳和香港为客户提供设施齐全的仓库，并在主要港口、码头和工业区设有集装箱货运站。2016年，硕达国际货运（波洛莱物流）由SDV更名为硕达国际货运（波洛莱物流）。