天津招聘

Position Title: PDM Expert
Reporting to: IM Shanghai Operations Team Manager

Education: University/MSc or corresponding experience

Accountabilities:
W enhances the business of its customers by providing them with complete lifecycle power solutions. When creating better and environmentally compatible technologies, W focuses on the marine and energy markets with products and solutions as well as services. Through innovative products and services, W sets out to be the most valued business partner of all its customers. This is achieved by the dedication of more than 16,000 professionals manning 150
W locations in 70 countries around the world. W is listed on The Nordic Exchange in Helsinki, Finland.
W is now in process of implementing global W Product Data Management (PDM) service. W PDM will consist of the Siemens/UGS Teamcenter Engineering application, a multi site environment in Europe and Asia, and more than 5000 users globally by the end of 2011.
W Information Management (IM) is looking for IT professionals to help the four-year PDM implementation Program, to support the W PDM users all over the world and to coordinate the PDM information, project management and support activities in a new team that will be established in Shanghai. We prefer enthusiastic candidates with a can-do attitude, experience in global business environment, Teamcenter knowledge and interest towards W’s business.
We can offer you a challenging PDM environment, opportunities to work together to build a common PDM solution and to learn and develop yourself in a modern and global IT department of a successful company.
Accountabilities
Management of PDM support requests. Resolving of requests together with the originator, PDM Program, PDM Key Users in Europe and Asia and W Helpdesk in Bangalore, India.
Coordination of PDM implementation activities in Shanghai
Coordination of global PDM testing, support and training as agreed with the W PDM Program
Development of the PDM activities in Shanghai.
Required skills, attitude and knowledge
Experience from Teamcenter or other PDM applications
Experience from a global business environmentCustomer service and troubleshooting skillsBasic IT project management skills
Understanding of modern IT service support and delivery processes (ITIL)
A friendly can-do attitude.
Excellent spoken and written English.
Willingness to travel to W PDM sites in Europe 1-2 times a year for 1-2 weeks at a time
Responsibilities:
Main responsibilities:
Resolving of advanced and complex Teamcenter application incidents, problems and errors in collaboration with W Helpdesk, users, key users, HP, W IM teams and PDM Program
Providing Teamcenter instructions & workarounds to users
Monitoring & reporting Teamcenter application volumes, loads, usage and performance
Teamcenter parameter maintenance
Teamcenter application patching
Support for Teamcenter change management
Updating the PDM Knowledge Base according to proven incident resolutions
Transferring PDM knowledge to Helpdesk and Key Users globally
Measures:
Key Performance Indicators Service Levels
User satisfaction
Development responsibilities:
Development of own work practices as agreed with team leaders and IM Shanghai Team Manager
Authorities:
Decision making in the assigned process according to work instructions
Skills and Competencies:
Personal skills: Target level:
Communication skills & Customer relations
-Cooperative skills
-Cost effectiveness
-Culture knowledge
--Financial knowledge
--Meeting facilitation
--OpExS (Quality and environment)
-Presentation skills
-Reporting skills
-Self Management
-Teamwork skills
-PCIM applications and tools
-English
Management and leadership competencies:
Leading the business:
Strategic planning and target setting
-Change management
-Leading people:
-Team building
-Communication
-Delivering results:
-Management skills
-Problem solving and decision making
Professional Skills:
Processes / concepts
Key Business Process
KP-17
ITIL
Service Transition
Training Concept
MDM Concept
IM Project Management Guidelines
CIP process
Key User
Technologies/solutions
PDM Technical Knowledge
Application Management
Tools
IDM
MS Project
EMeeting
SAP

上海创景商务管理咨询有限公司（Shanghai Perspective Consulting Co., Ltd）成立于2003年的6月，由多位高学历和有多年跨国公司管理和工作经验的成功人士共同参与创办，同时公司有着与众多著名公司合作的广泛社会关系。
目前，公司的客户以财富500强企业在华独资、合资企业为主, 业务涉及猎头、人力资源架构咨询和组织发展咨询等领域，业务遍部全国主要省份、城市。同时，公司也为个人提供专业的职业发展咨询。
总之，公司以客户需求为导向，本着高效、优质、合理收费的经营宗旨，为企业和个人提供如下量身度作的咨询服务。