Client Service Executive (Beijing)
北京国际（SOS）救援中心
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2012-08-17
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：销售行政专员/助理 客服主管(非技术)
职位描述
Major Responsibilities:
1. Support Business Development team in the renewal and extension of existing accounts by demonstrating value of cooperation with International SOS
2. Demonstrate knowledge & understanding of all relevant clients, target market trends & competitive environment
3. Work with BDM to elaborate, develop and implement strategic Account Management plan covering: periodical service reviews with clients, client trainings, co-marketing & promotion activities
4. Work with BDM to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage clients’ expectation
5. Monitor Account Receivables and assist with collection of Account Receivables which are either problematic or over 60 days
6. Develop long-lasting, multi-layered relationships with existing customers to provide account stability, grow client trust and generate account extension sales
7. Ensure that all International SOS products, services and delivery processes are fully understood by the client and utilized by end-users
8. Respond to client service requests/complaints in an efficient manner
Qualifications:
1. Account servicing experience in a business-to-business environment
2. Data analysis work experience
3. Experienced in making presentations to clients
4. 2-5 years’ experience in service industry
5. Presentation skill: able to use marketing language to communicate and demonstrate International SOS value
6. People skill: relationship building and nurturing (both internal and external customers)
7. Customer Orientation (internal and/or external customers)
8. Computer skill including Word/Excel & PowerPoint
1. Support Business Development team in the renewal and extension of existing accounts by demonstrating value of cooperation with International SOS
2. Demonstrate knowledge & understanding of all relevant clients, target market trends & competitive environment
3. Work with BDM to elaborate, develop and implement strategic Account Management plan covering: periodical service reviews with clients, client trainings, co-marketing & promotion activities
4. Work with BDM to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage clients’ expectation
5. Monitor Account Receivables and assist with collection of Account Receivables which are either problematic or over 60 days
6. Develop long-lasting, multi-layered relationships with existing customers to provide account stability, grow client trust and generate account extension sales
7. Ensure that all International SOS products, services and delivery processes are fully understood by the client and utilized by end-users
8. Respond to client service requests/complaints in an efficient manner
Qualifications:
1. Account servicing experience in a business-to-business environment
2. Data analysis work experience
3. Experienced in making presentations to clients
4. 2-5 years’ experience in service industry
5. Presentation skill: able to use marketing language to communicate and demonstrate International SOS value
6. People skill: relationship building and nurturing (both internal and external customers)
7. Customer Orientation (internal and/or external customers)
8. Computer skill including Word/Excel & PowerPoint
公司介绍
International SOS (http://www.internationalsos.com) is the world’s leading medical and security services company operating from over 700 sites in 70 countries with 10,000 employees, led by 1,100 physicians and 200 security specialists. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.