天津招聘

职位描述：
? All Agents must be able to read and write English
? High school diploma or equivalent required
? Excellent phone skills
? Excellent written skills
? Outstanding customer service skills
? Analytical mind for troubleshooting
? Ability to prioritize work and multi-tasking
? Basic to advanced PC skills
Responsibilities:
? Handling inbound Contacts via phone, email, and web.
? Handling of outbound calls to customers and Partners
? Diagnose, troubleshoot and solve 1st level Help-Desk software, hardware, network and functionality issues
? Utilize call tracking system to properly document customer issues, troubleshooting performed and problem resolution
? Escalate to appropriate support groups as required
? Maintain a strong level of knowledge and adhere to project and Stefanini specific processes and procedures
? Study and participate in activities to improve knowledge of Customer specific software/ products
? Contribute to the team, focus on continuous improvement and provide the best customer service available at any time.
? And other Service Desk Support Technician related responsibilities 举报 分享

斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。

Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.

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