驻厂客服专员
北京康捷空国际货运代理有限公司滨海新区分公司
- 公司规模:50-150人
- 公司性质:民营公司
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2016-11-19
- 工作地点:天津
- 招聘人数:若干人
- 学历要求:本科
- 语言要求:英语 良好
- 职位月薪:6000-7999/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Minimum Education & Experience:University graduate preferred, or above with 1-2 years working experience in freight forwarding industry. Fluent in written and spoken English. Excellent communication and interpersonal skills, very customer minded and detail oriented. General PC knowledge dealing with e-mail and Windows applications.
Key Accountabilities:
1. Make close communication with customer and set up good relationship accordingly.
2. Get shipping forecast from customers one week in advance in order that our OP team can book with carrier to secure the space.
3. Keep close contact with production-line to trace the cargo till ready.
4. Issue packing list based on warehouse provided actual weighed weight. Also comply with customer export process.
5. Coordinate with shipping department and planner team to push cargo ready as schedule , inform OP team in advance if any abnormal issue.
6. Inform EI OP contact on cargo pick up time, pieces, dimension, commodity , shipping methord etc at least 3 hours prior to cargo ready time.
7. Provide appropriate documents for customs declaration & clearance when cargo being picked up.
8. Try to get more information of other competitors and create business opportunity.
9. Managing our local pick-up service and make weekly report on the pick-up performance.
10. Tracing cargo from pick up till delivery or fulfill customer requirement
Working Conditions:
1. No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
2. Good working conditions, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.
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Minimum Education & Experience:University graduate preferred, or above with 1-2 years working experience in freight forwarding industry. Fluent in written and spoken English. Excellent communication and interpersonal skills, very customer minded and detail oriented. General PC knowledge dealing with e-mail and Windows applications.
Key Accountabilities:
1. Make close communication with customer and set up good relationship accordingly.
2. Get shipping forecast from customers one week in advance in order that our OP team can book with carrier to secure the space.
3. Keep close contact with production-line to trace the cargo till ready.
4. Issue packing list based on warehouse provided actual weighed weight. Also comply with customer export process.
5. Coordinate with shipping department and planner team to push cargo ready as schedule , inform OP team in advance if any abnormal issue.
6. Inform EI OP contact on cargo pick up time, pieces, dimension, commodity , shipping methord etc at least 3 hours prior to cargo ready time.
7. Provide appropriate documents for customs declaration & clearance when cargo being picked up.
8. Try to get more information of other competitors and create business opportunity.
9. Managing our local pick-up service and make weekly report on the pick-up performance.
10. Tracing cargo from pick up till delivery or fulfill customer requirement
Working Conditions:
1. No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
2. Good working conditions, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.
职能类别: 客服专员/助理
关键字: Fluent in written and spoken English,Excellent communication and interpersonal skills
公司介绍
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,400 trained professionals in a worldwide network of over 250 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At the moment, Our Tianjin Branch provides a dynamic work environment for motivated team members, Come join this advancement rich environment and be a part of a global network of success oriented professionals.
For more information, please visit our website ******************
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At the moment, Our Tianjin Branch provides a dynamic work environment for motivated team members, Come join this advancement rich environment and be a part of a global network of success oriented professionals.
For more information, please visit our website ******************
联系方式
- Email:Wren.xu@expeditors.com
- 公司地址:地址:span天津市空港经济区环河北路商务园西区w14-1-501