天津招聘

ESSENTIAL JOB FUNCTIONS:

-Responds to and diagnoses problems via phone, email, and chat with the parent company Panda Restaurant Group (PRG) associates, ensuring satisfactory customer service.
-Recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolution.
-Documents all calls and actions taken using problem tracking software. Maintains data integrity through accuracy and thoroughness of incident data entry.
-Follows up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.
-Helps identify trends in the support calls.
-Prioritizes and escalates calls as appropriate.

JOB REQUIREMENTS:

-Good spoken and written and English is highly required, CET6, TEM4 are preferred.
-Bachelor’s degree or equivalent experience required, Computer Science or related major are preferred
-Work experience with Helpdesk or Service Desk is preferred
- Have a general understanding of IT and administrative IT applications knowledge is preferred
-Pass Assessment Test 1


WORK ENVIRONMENT:

-Office conditions;
-Tianjin Airport Logistic and Industrial Park

要求：能接受倒休的工作制度，做五休二。主要考察英文口语，可不具备IT背景，公司免费提供IT技能专业培训，定向培养人才

碧艾吉（天津）科技有限公司（PX (Tianjin) Software Development Company, LLC）, 是一家美国独资的专业软件应用解决方案提供商。致力于为客户提供优质软件定制解决方案，并提供基于解决方案的相关咨询，应用开发，系统集成，商务智能及系统实施和维护等专业化服务。
我们始终秉承为客户创造价值及双赢合作的理念，以卓越的软件解决方案帮助客户达成各种需求，成为客户强有力的IT技术后盾，得到美国客户的高度赞赏。今天，我们以务实的服务理念将高品质的IT服务带入中国，帮助中国客户创造新价值。
公司历史：
公司于2007年在天津由美国著名企业Panda (US) Technologies Company, LLC全资注册成立，主要面向美国高端客户提供IT软件技术服务。中国强劲的经济发展，吸引了大批高端技术与服务进入中国。2011年，公司进驻天津空港经济区。办公面积增加到1600平方米，注册资金增加为500万美金，总投资额增加为1000万美金。公司将进入大力开拓中国市场的全新阶段。
美国洛杉矶总部熊猫快餐网站：http://www.pandaexpress.com/