天津招聘

职位描述：
Success Profiles for Support Engineer positions

General requirements:
A support Engineer will be expected to provide frontline service to customers. To ensure customer satisfaction, they will identify solutions that best fit customers’ needs and determine the complexity of the problem and address tasks accordingly. The role requires r excellent customer service and troubleshooting skills, and is coupled with your previous experience to proactively take ownership of issues from root cause to solution. Strong collaboration is required with colleagues and customers, maintaining efficiency levels and attending to requests in a timely manner. Strong team spirit and implement ability.
The nature of the role requires successful candidates to clearly communicate in English to the internal stakeholders at CA Technologies. So as well as having strong native speaking capabilities, the ability to communicate effectively in English –(particularly in written form) is essential.
Candidates who are successful generally have the following capabilities:


Experience:
2-4 Years’ experience within a technical role supporting operating systems such as Unix, Linux, Windows or Infrastructure management for medium to large enterprises.
Preferably candidate should have worked in a support environment with exposure to production support/customer interaction on phone, working on incidents/queues etc.

Skills Required:
Soft Skills: Excellent written and verbal communication skills, and good written, communication English skills.
Must be energetic and a positive attitude.
Candidate should have a natural passion towards support and should have a genuine flair towards customer delight.
Excellent team player with an ability to work under pressure, multitasking capabilities, quick decision making.
Be familiar with Windows, Linux and Unix system.
Be familiar with Database, such as MS SQL, MY SQL and Oracle.

Education:
Generally candidates have tertiary qualifications, or relevant field experience in medium to large enterprises.
Bachelor degree above

总体要求:

经验要求：
在大中型企业的Unix, Linux 和 Windows系统操作上或者系统架构管理有2-4年经验；
有通过电话对客户进行技术支持的优先考虑。

技术要求：
出色的书面和语言沟通技巧。英语读写能力；
态度积极，并富有热情；
对服务工作有热情。具有团队合作精神，抗压能力强，可处理多种工作，并能快速做决定。
强烈的团队意识和执行力。

相关要求：
应征者需具备三级认证，或者大中型企业相关领域经验.
大学本科以上学历

产品和语言技能要求：
有网络组建经验，并且有管理IP经验；
CCNA 或者同等认证；
SNMPNetwork flow capture and trace analysis (windgb, wireshark或者相关产品)
OS 技能 – Solaris, Windows, Linux
Shell Scripting
Oracle, MS SQL and MySQL
Virtualization Technologies, Agent technologies
大连办公地址：大连高新区腾飞软件园1期 举报 分享

斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。

Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.

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