天津招聘

职位描述：
JOB DETAILS

Position Summary

This position is the primary contact for all Rockwell Automation distributors, customers, and Rockwell Automation employees calling for assistance or direction. The agent utilizes knowledge of Rockwell Automation systems and policies/procedures to determine the nature of assistance needed and handles the call appropriately.

Key Responsibilities

Functional

1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas of the Rockwell Automation's organization to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.

KEY COMPETENCIES REQUIREMENTS

Job Related Competencies

1. Professional/Technical Excellence
2. Use of Technology
3. Collaboration & Teamwork
4. Adaptability
5. Customer & Partner Focus
6. Process Improvement
7. Listening
8. Courage Amidst Change
9. Information Sharing

Rockwell Automation Competencies

1. Functional - Contributes Professional and Technical Expertise
2. Interpersonal - Collaborates and Teams Effectively
3. Business - Adds Value for Customers and Partners
4. Business - Attains Results
5. Business - Demonstrates Business and Financial Acumen
6. Business - Drives Growth


EDUCATION QUALIFICATIONS / WORK EXPERIENCE

Basic Qualifications

1. Bachelor Degree required.
2 Good English skills.
3. Minimum of 1-2 years of client contact experience in the customer service field.
4. Excellent communication and written skills.
5. Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.
6. Exceptional interpersonal and relationship building skills.
7. Effective and accurate decision-making skills.

Desirable Qualifications

1. SAP experience.
2. Negotiation skills in the successful resolution of customer issues.
3. Able to work independently.
4. Experience with multi-tasking.
5. Willingness to continuously learn and embrace change.
6. Ability to work effectively and cooperatively in teams and across functional groups.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate. 举报 分享

　　罗克韦尔自动化(NYSE:ROK)是全球领先的专门从事工业自动化与信息技术领域的企业之一，致力于帮助其客户提高生产力并推动世界实现可持续发展。罗克韦尔自动化公司总部位于威斯康星州密尔沃基，员工总数约为 23,000人，客户遍布全球80多个国家/地区。
　　1988年罗克韦尔自动化进入中国，在国内有2000多名雇员，并设有五个培训中心，一个研发中心，一个软件开发中心，三个OEM中心，两个生产基地。
　　罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景，提高决策水平和国际竞争力。
　　“罗克韦尔自动化与中国大学共勉”项目开始于1998年，和国内70多所高校合作建立联合实验室，累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。