天津招聘

职位描述：
Key Responsibilities
? Provide feedback to customers or counter partner timely if unable to solve their problems on the spot.
? Understand booking CSOP and requirement.
? Follow strictly the booking guideline from Trade and Marketing.
? Ensure the operational deadlines are strictly adhered to.
? Maintain the booking quality at any time.
? Ensure the booking turn time meet the target and exceed customer’s expectation.
? Attend all pending tasks in GCSS/MDWS timely.
? Ensure prompt actions/response to exceptional and urgent cases.
? Ensure product changes are timely communicated to Touch team and customers.
? Support sales and Touch team on E-Commerce promotion.
? Ensure the freight is collected in line, monitor outstanding performance.
? Timely monitor longstanding performance.
? Be responsible for customer satisfaction, own and manage customer facing activities.
? Ensure smooth execution of the whole shipment lifecycle, by taking ownership and working closely with customers/internal support groups through pro-active notification and resolution handling.
? Ensure consistent service level delivery when in backup scenario.
? Proactively raise improvement areas and participate in improvement action.
? Report to work punctual without unjustified absence or lateness.

We are looking for :
Problem Solving:
? Uses logic and methods to solve problems with effective solutions. Can see hidden problems, looks beyond the obvious and doesn't stop at the first answers.
? Makes decisions based upon a mixture of analysis, application of experience and judgment, most of which turn out to be correct and accurate, and therefore, always sought out by customers for advice and solutions as a trusted partner.
? Positive thinking and proactive action on customer enquirer .

Customer Focus:
? Strong business and customer understanding;
? Service-oriented and optimistic attitude.
? Understanding of IAS market, effort to understand and meet the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in services. Acts with customers in mind.
? Genuinely cares about others, available and ready to help.

 Self-Development:
? Personally committed to and actively works for continuous self improvement. Understands that different situations and levels may call for different skills and approaches.
? Learns quickly when facing new problems. Open to change, enjoys the challenge of unfamiliar tasks.
? Known and recognized for living APMM values
? Good emotional intelligence for managing both self and others.
? Good presentation skills.
? Good negotiation skills.
? Good communication skills. 举报 分享

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！