技术支持主管
广州蕲蕲信息科技有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：互联网/电子商务 酒店/旅游
职位信息
- 发布日期：2016-10-12
- 工作地点：上海
- 招聘人数：若干人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：25000-29999/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
- Level 3 day to day support of the messaging plant including exchange email, unixmailsys plant, Instant messaging plant including Lync (Skype for Business)
- Responsible for the overall health, performance, security and maintenance of the global infrastructure under a global follow-the-sun support model.
- Performing troubleshooting and investigating complex technical issues, including handling technical escalations from L2. Investigate and resolve Tickets in the L3 queue.
- Monitoring problem ticket queues for issues and respond promptly to them
- Participating in the engineering and deployment of global products
- Automation through scripting as necessary in order to efficiently address problems within our space
- Identify and implement operational efficiencies.
- Performing change management duties, including creation, execution and validation of production changes
- Project Based work e.g. Test and execute a software component version upgrade
- Create technical documentation and documentation for end users and support personnel
- Periodic weekend On call Coverage
Qualifications
Skills Required:
- Experience supporting Windows Exchange 2010/2013 (On premise) and Lync (Skype for Business) at level 3 in a demanding, large networked global enterprise environment
- Excellent written and verbal communications skills.
- Ability to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues
- Ability to deduce patterns from individual incidents and provide automated solutions to ensure these incidents do not reoccur in our enterprise environment.
举报
分享
- Level 3 day to day support of the messaging plant including exchange email, unixmailsys plant, Instant messaging plant including Lync (Skype for Business)
- Responsible for the overall health, performance, security and maintenance of the global infrastructure under a global follow-the-sun support model.
- Performing troubleshooting and investigating complex technical issues, including handling technical escalations from L2. Investigate and resolve Tickets in the L3 queue.
- Monitoring problem ticket queues for issues and respond promptly to them
- Participating in the engineering and deployment of global products
- Automation through scripting as necessary in order to efficiently address problems within our space
- Identify and implement operational efficiencies.
- Performing change management duties, including creation, execution and validation of production changes
- Project Based work e.g. Test and execute a software component version upgrade
- Create technical documentation and documentation for end users and support personnel
- Periodic weekend On call Coverage
Qualifications
Skills Required:
- Experience supporting Windows Exchange 2010/2013 (On premise) and Lync (Skype for Business) at level 3 in a demanding, large networked global enterprise environment
- Excellent written and verbal communications skills.
- Ability to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues
- Ability to deduce patterns from individual incidents and provide automated solutions to ensure these incidents do not reoccur in our enterprise environment.
职能类别： 技术支持/维护工程师
公司介绍
广州蕲蕲信息科技有限公司是广州智慧旅游战略合作伙伴，中国网络电视台、央视网旅游独家战略合作机构。
作为广州智慧旅信息化建设的骨干企业，蕲蕲科技在广州旅游局组织指导下，联合中国网络电视台（www.cntv.cn）、央视网（www.cctv.com）、美丽行旅行网（www.mlxing.com)，以移动终端应用为核心，以游客为中心，全力打造“广州旅游APP”让来广州的旅游者在旅游前、旅游中、旅游后都能轻松的获取资讯，规划出行、预订票务、安排吃住、消费支出等，极大改善旅游者的旅游体验，同时有机整合各项旅游服务产业，提升旅游者吃、住、行、游、娱、购、医、学各个旅游环节中的附加值，从而实现旅游者对各类旅游信息的智能感知和利用。
广州蕲蕲信息科技有限公司公司顺应“旅游+互联网”的大潮流、大产业，目前已获千万级风险投资，进入快速发展阶段，旗下网站“美丽行旅行网”（www.mlxing.com）以多品牌、多商家聚合（B2B2C）垂直电商交易模式，通过互动分享社交化营销，专注于消费者的旅游品质与享受，既能让消费者体验高品质旅游产品服务，又能分享快乐、实现自我价值，同时让商家与消费者产生交易的垂直旅游电商交易平台。
公司为员工提供完善的薪酬福利（上市公司规范化标准），工资+奖金+福利（五险一金+节假日+旅游+培训+进修+庆生会+人脉……）+股票期权。
如果您是互联网精英、旅游业精英、传媒界的精英，销售精英……
2016要神马有神马，这里有高薪的工作岗位，这里有年轻活力的团队，这里有你想要的一切！
只要敢想，没有什么做不了！
无限的发展空间，我们的成长邀请你一同参与！
收拾行李，寻找最新的自己，青春是挽不回的水，转眼消失在指尖，用力的浪费，再用力的后悔，不要沉溺于过去，接受新的生活，新的自己，新的团队！
在这里，你能收获的不仅仅是高薪，还有技能、知识和家人！
加入我们吧，美丽行上市的路上有您一定更精彩！
作为广州智慧旅信息化建设的骨干企业，蕲蕲科技在广州旅游局组织指导下，联合中国网络电视台（www.cntv.cn）、央视网（www.cctv.com）、美丽行旅行网（www.mlxing.com)，以移动终端应用为核心，以游客为中心，全力打造“广州旅游APP”让来广州的旅游者在旅游前、旅游中、旅游后都能轻松的获取资讯，规划出行、预订票务、安排吃住、消费支出等，极大改善旅游者的旅游体验，同时有机整合各项旅游服务产业，提升旅游者吃、住、行、游、娱、购、医、学各个旅游环节中的附加值，从而实现旅游者对各类旅游信息的智能感知和利用。
广州蕲蕲信息科技有限公司公司顺应“旅游+互联网”的大潮流、大产业，目前已获千万级风险投资，进入快速发展阶段，旗下网站“美丽行旅行网”（www.mlxing.com）以多品牌、多商家聚合（B2B2C）垂直电商交易模式，通过互动分享社交化营销，专注于消费者的旅游品质与享受，既能让消费者体验高品质旅游产品服务，又能分享快乐、实现自我价值，同时让商家与消费者产生交易的垂直旅游电商交易平台。
公司为员工提供完善的薪酬福利（上市公司规范化标准），工资+奖金+福利（五险一金+节假日+旅游+培训+进修+庆生会+人脉……）+股票期权。
如果您是互联网精英、旅游业精英、传媒界的精英，销售精英……
2016要神马有神马，这里有高薪的工作岗位，这里有年轻活力的团队，这里有你想要的一切！
只要敢想，没有什么做不了！
无限的发展空间，我们的成长邀请你一同参与！
收拾行李，寻找最新的自己，青春是挽不回的水，转眼消失在指尖，用力的浪费，再用力的后悔，不要沉溺于过去，接受新的生活，新的自己，新的团队！
在这里，你能收获的不仅仅是高薪，还有技能、知识和家人！
加入我们吧，美丽行上市的路上有您一定更精彩！
联系方式
- 公司地址：上班地址：中森食博汇