天津招聘

职位描述：
JOB RESPONSIBILITIES
The Client Service Agent position can be broken down into two areas of responsibility: Operational Excellence and Client Relationship.

Operational Excellence
Facilitates requests for spot quotes, presents quotes to Clients for approval and advises operations
Captures booking/pick-up detail and instructs operating branches that shipments are awaiting processing
Provides immediate response to special service needs, including priority shipments, oversize items, large distributions, high value and time sensitive deliveries
Monitors shipments and provides updates to Clients as requested
Completes regularly scheduled Client reports
Enters data into Client operating or visibility systems
Monitors service and service metrics, including EDI transmissions, and investigates service issues proactively, working with the appropriate teams to implement solutions and communicate them to the Client
Investigates billing issues and develops solutions for problems to ensure accurate invoices are provided to the Client in a timely manner

Client Relationship
Becomes familiar with assigned Clients, including key contacts, unique requirements and operating processes
Works with the Client, operations and sales to maintain Client satisfaction and manage scope of service

OTHER
Attends local, regional or national training classes or conferences as directed by the product and region/branch management to enhance skills and retain industry knowledge

Job REQUIREMENTS
3 Years Experience as a Freight Forwarder operator
Experience in a role involving extensive Client contact
High School Diploma (or equivalent education)
Intermediate skills in Microsoft Word, Excel and PowerPoint.
Must be able to read, write, and speak English
Mathematical Skills
In addition to basic math, must be able to analyze numerical data and understand components
and relationships, find patterns, and draw conclusions.

*Working Time: 15:30 – 23:30 举报 分享

As a world-leading supplier of transport and logistics , DSV has offices in more than 90 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. By our professional and advantageous overall solutions, the approx. 75,000 DSV employees recorded worldwide annual revenue of 18 billion USD for 2020, ranking among the top 5 international freight forwarders.
作为全球首屈一指的全球运输和物流供应商, 得斯威在全世界有超过90个国家拥有自己的公司和办事机构，全球员工超过75,000人。 通过我们与合作伙伴以及代理商合作为世界各国客户提供服务，巩固了得斯威作为国际性公司的地位。 凭借其专业和全面的服务，2020年的年营业额达到180亿美元， 位居世界货运行业前五名。

DSV China was established in May 2001Now we have over 3,000 dedicated team members across more than 20 cities in North/Central/South China
得斯威中国于2001年5月成立。目前中国已经有3,000多名优秀员工，分支机构分布在华北，华中和华南的20多个城市。

DSV China is providing our clients with a full scope of transport solutions, combining global capability with local expertise which positions DSV perfectly to be the chosen professional logistics partner for our customers, here in China, as well as in the rest of the World.
得斯威中国向我们的客户提供全方位的运输方案，并结合了全球以及当地的专业能力，使得斯威成为中国以及全球客户的专业物流合作伙伴。

If you want to know more information about DSV, welcome to visit our website.
To achieve our long development goals and meet our growing business requirements in China, DSV is looking for you to join our team. Competitive remuneration and professional career development path will be offered to the highly qualified candidates.
为了满足我们在中国的长期发展目标以及快速的业务需求，得斯威诚邀具备相关资质的人员加入到我们的团队中，同时，我们也将为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。


公司地址：上海市长宁区长宁路1193号来福士办公楼3座8、9、15、16楼