Sea Operations Associate
丹马士环球物流（上海）有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-04-04
- 工作地点：宁波
- 招聘人数：若干人
- 语言要求：英语 良好
- 职位月薪：3500-4000/月
- 职位类别：船务/空运陆运操作
职位描述
职位描述：
Position Summary (statements to demonstrate the core purpose of the job )
The Sea Operations Associate will be responsible for planning & executing operational activities related to Sea Operations involving all the file management & operations activities post booking.
The incumbent has to act as the owner of the job file and will also be responsible for creating & updating of shipping documents & Customer Invoices in the system. This role will need to closely coordinate with customer service, program managers, VAS team, and carrier booking team members as necessary to ensure that best in class service is given to our customers.
Key Responsibilities
(The key activities the position is required to deliver on in order to achieve the role purpose/ accountabilities of the job holder)
o Own all Sea Operations activities under file management for the customers under purview.
o Key Activities:
o All File management activities post booking,
o Documentation
o System Updates
o Operational finance
o Proactive communication with customer service in case of exceptions.
o Support customer service in customer query resolution and exception handling
Expectations from the Role
(The outcomes that the job holder is expected to drive through fulfilment of the his/her responsibilities)
Plan Shipment
o Retrieve booking information saved by Customer Service (3 - 4 times) daily
o Plan and execute the booking request & liaise with Customer service for any additional info.
o Update shipment booking file in the system with additional information
o Liaise with relevant stakeholders for execution of various ser. like CHB, Trucking & Insurance
o Terminate / delete the job if commodity, country compliance/ rules not met
Send Pre-advice to Destination
o Create & Send pre-advice to Destination & Register approval of pre-advice
o Perform Carrier Booking
o Register the carrier booking details in the system
o Confirm booking with carrier details / DO to Customer service / Customer
o Send SI to Carrier & receive Master BL
Receive Cargo
o Co-ordinate with CFS team for cargo receipt for LCL shipments
o Create/ Update load plan for shipments in the system
o Receive & Prepare Shipping Doc.
o Update systems and create draft HBL/ MBL & send for verification
o Amend HBL/MBL if required and prepare the final HBL/MBL
o Inform Customer Ser that HBL is ready for printing
o Send AMS/ACI to Customs Documentation staff
o Submit pre-alert to the destination
Other Key Responsibility
o Coordinate with VAS team to ensure timely issue/query resolution
o Troubleshoot and resolve operational issues / escalations
o The cost and sell rates to be reported to finance department for ICB updates
o Monitor corrections required and data quality in invoice
o Issue Credit note if required & transfer the details to FACT
o Support customer service in customer query resolution and exception handling
KPI’s (suggested – working group to validate)
o Sea Operations Performance Delivery aligned with agreed SLA’s
o Action booking saved by Customer service within 3 hrs of booking saved
o Timely submission of pre alert to destination/next leg within 2 days of ETD.
o BL Released within 3 days of ETD
o Release invoices same day as ETD
o Zero Penalties & Ensure Zero Defect Level of documentation.
o Customer Satisfaction Survey scores for relevant customers
o Proper File closure including ICB (Inter-company billing) with all documentation within ETD/ETA
o Timely updates to Customer Service and & Effective query resolution
Required knowledge & Skills (expected entry level requirements for applicant consideration that apply for role)
Operational Efficiency
o At least 2 years experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with Sea Operations experience
o Complete knowledge of Kewill & MODS, FACT
Communication Skills
o Excellent communication skills and the ability to communicate confidently
Drive for Results
o Persistently drives issues to closure
o Works together with others in the business unit to achieve results, fosters teamwork
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Position Summary (statements to demonstrate the core purpose of the job )
The Sea Operations Associate will be responsible for planning & executing operational activities related to Sea Operations involving all the file management & operations activities post booking.
The incumbent has to act as the owner of the job file and will also be responsible for creating & updating of shipping documents & Customer Invoices in the system. This role will need to closely coordinate with customer service, program managers, VAS team, and carrier booking team members as necessary to ensure that best in class service is given to our customers.
Key Responsibilities
(The key activities the position is required to deliver on in order to achieve the role purpose/ accountabilities of the job holder)
o Own all Sea Operations activities under file management for the customers under purview.
o Key Activities:
o All File management activities post booking,
o Documentation
o System Updates
o Operational finance
o Proactive communication with customer service in case of exceptions.
o Support customer service in customer query resolution and exception handling
Expectations from the Role
(The outcomes that the job holder is expected to drive through fulfilment of the his/her responsibilities)
Plan Shipment
o Retrieve booking information saved by Customer Service (3 - 4 times) daily
o Plan and execute the booking request & liaise with Customer service for any additional info.
o Update shipment booking file in the system with additional information
o Liaise with relevant stakeholders for execution of various ser. like CHB, Trucking & Insurance
o Terminate / delete the job if commodity, country compliance/ rules not met
Send Pre-advice to Destination
o Create & Send pre-advice to Destination & Register approval of pre-advice
o Perform Carrier Booking
o Register the carrier booking details in the system
o Confirm booking with carrier details / DO to Customer service / Customer
o Send SI to Carrier & receive Master BL
Receive Cargo
o Co-ordinate with CFS team for cargo receipt for LCL shipments
o Create/ Update load plan for shipments in the system
o Receive & Prepare Shipping Doc.
o Update systems and create draft HBL/ MBL & send for verification
o Amend HBL/MBL if required and prepare the final HBL/MBL
o Inform Customer Ser that HBL is ready for printing
o Send AMS/ACI to Customs Documentation staff
o Submit pre-alert to the destination
Other Key Responsibility
o Coordinate with VAS team to ensure timely issue/query resolution
o Troubleshoot and resolve operational issues / escalations
o The cost and sell rates to be reported to finance department for ICB updates
o Monitor corrections required and data quality in invoice
o Issue Credit note if required & transfer the details to FACT
o Support customer service in customer query resolution and exception handling
KPI’s (suggested – working group to validate)
o Sea Operations Performance Delivery aligned with agreed SLA’s
o Action booking saved by Customer service within 3 hrs of booking saved
o Timely submission of pre alert to destination/next leg within 2 days of ETD.
o BL Released within 3 days of ETD
o Release invoices same day as ETD
o Zero Penalties & Ensure Zero Defect Level of documentation.
o Customer Satisfaction Survey scores for relevant customers
o Proper File closure including ICB (Inter-company billing) with all documentation within ETD/ETA
o Timely updates to Customer Service and & Effective query resolution
Required knowledge & Skills (expected entry level requirements for applicant consideration that apply for role)
Operational Efficiency
o At least 2 years experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with Sea Operations experience
o Complete knowledge of Kewill & MODS, FACT
Communication Skills
o Excellent communication skills and the ability to communicate confidently
Drive for Results
o Persistently drives issues to closure
o Works together with others in the business unit to achieve results, fosters teamwork
职能类别： 船务/空运陆运操作
公司介绍
The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。
A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。
About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。
Read more
如欲了解更多资讯，敬请访问我们的网站
The A. P. Moller – Maersk Group： **************
Damco： *************
A.P. 穆勒 - 马士基集团：**************
丹马士： *************
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。
A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。
About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。
Read more
如欲了解更多资讯，敬请访问我们的网站
The A. P. Moller – Maersk Group： **************
Damco： *************
A.P. 穆勒 - 马士基集团：**************
丹马士： *************
联系方式
- 公司地址：地址：span天府大道天府软件园