China-Beijing-区域经理-Area Manager
北京索迪斯服务有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：外包服务
职位信息
- 发布日期：2016-10-09
- 工作地点：北京-大兴区
- 招聘人数：1人
- 工作经验：3-4年经验
- 职位月薪：15000-19999/月
- 职位类别：项目经理/主管 项目管理
职位描述
职位描述：
岗位职责：
●区域经理领导一个由业务支持经理组成的营运团队，他/她必须保证通过日常出色的营运表现并使客户和顾客满意。管理业务支持经理以提高其能力。确保并监控索迪斯质量标准的实施。
●提供令客户满意并有益于公司的解决方案
●参与准备年度关系计划
●根据地区总监确定的频率，与客户定期会面并递交客户报告；上交地区总监客户会议记录
●参加客户方设施管理委员会会议，并审核业务支持经理提供的会议记录
●了解客户期望，响应客户要求
●理解并推广索迪斯带给客户的价值
●确保实际营运与合同条款一致。若有出入，需向地区总监汇报
●应对突发事件并提出行动计划
●关注客户动态和变化，并通知事业部和职能支持部门的相关人员
●领导新合同的开张工作（见营运必做客户篇）
●理解客户的期望，按照与客户协商的频率进行顾客调研，频率不得低于1 年2 次
●根据调研结果和业务支持经理一起制定行动计划
●确保业务支持经理在规定时间内，以正确的方式回复投诉。处理业务支持经理未解决的投诉
●在现有客户现有的服务中增长业务，与客户沟通时，识别长期和临时的服务机会
●在现有客户内推广餐饮服务，并将信息与地区总监沟通
●参与发展新客户，包括：支持业务发展团队并领导业务支持经理支持销售进程，特别是参与销售进程的最后阶段：准备部门参观参观并培训业务支持经理介绍日常营运
●与业务发展人员充分沟通新营运点的开张事宜，并在合同开张一个月后和业务发展人员及客户召开分析总结会议
●提供相关市场和竞争对手信息 （见市场情报流程）
任职要求：
●5 年以上相关工作经验
●3 年以上经理级岗位管理经验
●对客服务管理技能
●具备至少一项物业管理专业技能，如清洁、保安、行政、前台、绿化、会议管理、工程维护等
●熟悉损益管理控制
●较强的团队管理能力 （员工培训、评价以及激励能力）
●较强的沟通、协调及人际交往能力
●良好的服务和团队意识
●多团队协调与管理能力
●较强的分析总结能力
●解决问题的能力
●熟练的电脑办公软件（Word，Excel）操作能力
●外语沟通能力 （根据情况需要）
Responsibilities：
●Leader of an operation team made of BSS Managers, the Area Manager must ensure that we satisfy our Clients and Customers through operational excellence. Manages his/her BSS Manager to ensure they improve their competencies. Ensures & controls the Implementation of Sodexo quality standards.
●Satisfies our client with solutions that can also benefit Sodexo:
●Paricipates in preparing Annual Relationship Plan
●Meets Client regularly and submits report to Client, following the frequency defined by RD. Submits Client meeting minutes to RD.
●Attends all Client FM management, committees and validates the meeting minutes prepared by the BSS Manager.
●Understands expectations of Client, responses to Clients' requirements.
●Understands and promotes the value that Sodexo bring to Client.
●Ensures operation in line with contract terms, informs RD if the operation reality differs from contract.
●Be reactive and provides action plan in case of incident.
●Be aware of new moves and evolution of Client, and informs relevant people in BU and SF.
●Leads the mobilization of new contracts opening (See Client Incontournable).
●Understands expectations of Customers and manages the customer survey at a frequency agreed with Client, with a minimum target of 2 surveys per year.
●Analyzes survey results and defines the action plan with BSS Manager following survey result.
●Ensures that complaints have been replied by BSS Manager in due time and in a right way. Handles complaints that have not been resolved by BSS Manager.
●Grows existing foodservices with existing Clients, in particular by identifying permanent and temporary service opportunities when meeting the Client.
●Promotes the development of catering services with existing Clients, and ensures they are communicated to RD.
●Takes part in development of new Clients. For that, supports Business Development team and manages his/her BSS Manager to support also selling process; in particular takes part on the final steps of the selling process: prepares for Sodexo site visit and brief BSS Manager for the introduction of the daily operation.
●Fully communicates with BD for the opening of new site and sets up analysis meeting with BD and Client after one month operations.
●Provides relevant information on market and competitors to RD (See market intelligence process).
Requirements：
●College degree or above.
●5 years and above of related working experience.
●3 years and above working experience on manager position.
●Managing skills in customer service.
●At least one managing skill in following property service activities: Cleaning,
Security, Administration, Front desk, Landscaping, Meeting management,
engineering& maintenance.
●Familiar with managing profit. & loss and controlling the levers of impact & risks
●Strong team management skills (staff training, employee appraisal and
motivating ability).
●Strong communication & interpersonal skills.
●Good service and team spirit.
●Strong management skills on multi-service teams
●Ability to analyze and synthesize
●Problem solving skills
●Solid computer skills (office software – word, excel)
●Communication ability in foreign languages (required by specific BU)
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岗位职责：
●区域经理领导一个由业务支持经理组成的营运团队，他/她必须保证通过日常出色的营运表现并使客户和顾客满意。管理业务支持经理以提高其能力。确保并监控索迪斯质量标准的实施。
●提供令客户满意并有益于公司的解决方案
●参与准备年度关系计划
●根据地区总监确定的频率，与客户定期会面并递交客户报告；上交地区总监客户会议记录
●参加客户方设施管理委员会会议，并审核业务支持经理提供的会议记录
●了解客户期望，响应客户要求
●理解并推广索迪斯带给客户的价值
●确保实际营运与合同条款一致。若有出入，需向地区总监汇报
●应对突发事件并提出行动计划
●关注客户动态和变化，并通知事业部和职能支持部门的相关人员
●领导新合同的开张工作（见营运必做客户篇）
●理解客户的期望，按照与客户协商的频率进行顾客调研，频率不得低于1 年2 次
●根据调研结果和业务支持经理一起制定行动计划
●确保业务支持经理在规定时间内，以正确的方式回复投诉。处理业务支持经理未解决的投诉
●在现有客户现有的服务中增长业务，与客户沟通时，识别长期和临时的服务机会
●在现有客户内推广餐饮服务，并将信息与地区总监沟通
●参与发展新客户，包括：支持业务发展团队并领导业务支持经理支持销售进程，特别是参与销售进程的最后阶段：准备部门参观参观并培训业务支持经理介绍日常营运
●与业务发展人员充分沟通新营运点的开张事宜，并在合同开张一个月后和业务发展人员及客户召开分析总结会议
●提供相关市场和竞争对手信息 （见市场情报流程）
任职要求：
●5 年以上相关工作经验
●3 年以上经理级岗位管理经验
●对客服务管理技能
●具备至少一项物业管理专业技能，如清洁、保安、行政、前台、绿化、会议管理、工程维护等
●熟悉损益管理控制
●较强的团队管理能力 （员工培训、评价以及激励能力）
●较强的沟通、协调及人际交往能力
●良好的服务和团队意识
●多团队协调与管理能力
●较强的分析总结能力
●解决问题的能力
●熟练的电脑办公软件（Word，Excel）操作能力
●外语沟通能力 （根据情况需要）
Responsibilities：
●Leader of an operation team made of BSS Managers, the Area Manager must ensure that we satisfy our Clients and Customers through operational excellence. Manages his/her BSS Manager to ensure they improve their competencies. Ensures & controls the Implementation of Sodexo quality standards.
●Satisfies our client with solutions that can also benefit Sodexo:
●Paricipates in preparing Annual Relationship Plan
●Meets Client regularly and submits report to Client, following the frequency defined by RD. Submits Client meeting minutes to RD.
●Attends all Client FM management, committees and validates the meeting minutes prepared by the BSS Manager.
●Understands expectations of Client, responses to Clients' requirements.
●Understands and promotes the value that Sodexo bring to Client.
●Ensures operation in line with contract terms, informs RD if the operation reality differs from contract.
●Be reactive and provides action plan in case of incident.
●Be aware of new moves and evolution of Client, and informs relevant people in BU and SF.
●Leads the mobilization of new contracts opening (See Client Incontournable).
●Understands expectations of Customers and manages the customer survey at a frequency agreed with Client, with a minimum target of 2 surveys per year.
●Analyzes survey results and defines the action plan with BSS Manager following survey result.
●Ensures that complaints have been replied by BSS Manager in due time and in a right way. Handles complaints that have not been resolved by BSS Manager.
●Grows existing foodservices with existing Clients, in particular by identifying permanent and temporary service opportunities when meeting the Client.
●Promotes the development of catering services with existing Clients, and ensures they are communicated to RD.
●Takes part in development of new Clients. For that, supports Business Development team and manages his/her BSS Manager to support also selling process; in particular takes part on the final steps of the selling process: prepares for Sodexo site visit and brief BSS Manager for the introduction of the daily operation.
●Fully communicates with BD for the opening of new site and sets up analysis meeting with BD and Client after one month operations.
●Provides relevant information on market and competitors to RD (See market intelligence process).
Requirements：
●College degree or above.
●5 years and above of related working experience.
●3 years and above working experience on manager position.
●Managing skills in customer service.
●At least one managing skill in following property service activities: Cleaning,
Security, Administration, Front desk, Landscaping, Meeting management,
engineering& maintenance.
●Familiar with managing profit. & loss and controlling the levers of impact & risks
●Strong team management skills (staff training, employee appraisal and
motivating ability).
●Strong communication & interpersonal skills.
●Good service and team spirit.
●Strong management skills on multi-service teams
●Ability to analyze and synthesize
●Problem solving skills
●Solid computer skills (office software – word, excel)
●Communication ability in foreign languages (required by specific BU)
职能类别： 项目经理/主管 项目管理
公司介绍
关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为***国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站:*************
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为***国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站:*************
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
联系方式
- Email：Peng.LIU@sodexo.com
- 公司地址：江陵路2028号星耀城