天津招聘

职位描述：
Scope of Role:

This key position is an exciting opportunity to work as part of Margin Reform application support team providing 24x7 global user and production support from the Standard Chartered TEDA site. All incidents, requests and problems are managed through the Remedy ticketing tool and direct application monitoring and alerting via the ITRS console while other tools are being developed and deployed to enhance the supports teams’ capabilities.

 

Job Description:

- Oversee End of Day batches and troubleshoot to resolve failures;

- Escalate issues with any delays from upstream applications;

- Escalate issues to the 2nd / 3rd line teams to keep within SLA;

- Trouble shooting – log file investigation and extract details for review;

- Logging, Co-ordination & escalation of issues and incidents - logged in Remedy;

- Track incidents and provide regular updates to users on request status and progress;

- Follow escalation procedures during outages and ensure root-cause analysis is performed;
- Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement;

- Supply agreed metrics, KPI’s and trend reporting;

- Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue;

- Ensure all new deployments have supplied correct documentation and training;

- Maintain the support documentation to ensure all areas in scope are current and accurate;

- Proactive approach to technology related activities;

- Highlight user training and education needs.

 

Experience/Skills Required:

- 2016 graducates preferred, major in Computer Science, etc;

- Fluent oral and written English communication skill;

- Can work on shift, due to international project support requirement;

- Ability to work under pressure and deliver excellent results;

- Demonstrated proficiency in most of the following:

  UNIX, Oracle (9i or higher), SQL, Scripting languages

- Strong team player, effective in communicating internationally and used to working closely with clients;

- Ability to multi task and work across different applications supported within the Financial Markets world;

- Must be a quick self learner and possess ability to work remotely and independently;
- Should have relevant experience in systems and users support for the Investment Banking industry;

- Bachelor’s degree or equivalent. 举报 分享

Scope International (China) Co., Ltd was established in 2007, is part of Standard Chartered Group Shared Services Centres (GSSCs) organization and a wholly owned subsidiary of Standard Chartered Bank (HK) Co., Ltd. Modelled after Chennai, India and Kuala Lumpur, Malaysia, Scope China is the third GSSC of Standard Chartered Group providing robust back-end banking operations, data processing and technology outsourcing services.

Scope International China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.

Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.

The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China

 

渣打(中国)科技营运有限公司（渣打科营中心) 成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打科营中心是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。

渣打科营中心的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。

金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。

金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会