天津招聘

职位描述：
Production Support Specialist - Financial Markets
KEY RESPONSIBILITIES/CHALLENGES:
? Have good sense and initiatives on the stabilization of production environments
? Receive calls/remedy tickets for user and application issues and trouble shoot them. Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Services to resolve complex issues and outages.
? Track incidents and provide regular updates to users on request status and progress.
? Manage/coordinate recurring issues and ensure long-term resolution.
? Highlight user training and education needs.
? Maintain excellent user satisfaction and relationship.
? Work as a global support liaison with teams in other regions.
? Document common issues for team’s perusal.
? Follow proper escalation procedures during outages and ensure root-cause analysis is performed.
? Actively participate and be able to coordinate in change management and ensure minimal impact to production due to changes.
? Carry out system maintenance on a timely basis and whenever required.
? Be able to manage incident and prod environment from oversee level. Good conferencing and coordination skill with multiple teams on critical incident management.
? Have a good understanding of the Service Level Agreements between different stakeholders and follow the escalation procedures to ensure minimal breach in these service levels.
? Be able to backfill team leader’s absence.
? Proficient in verbal and email communication with all level stakeholders.
 
            SELECTION CRITERIA:
Experience/Skills Required:
? Bachelor’s degree or equivalent
? Should have relevant experience in systems and users support for the Investment Banking industry.
? Strong team player, effective in communicating internationally and used to working closely with clients.
? Ability to work under pressure and deliver excellent results.
? Ability to multi task and work across different applications supported within the Financial Markets world.
? Strong verbal and written communication skills.
? Strong English conference skill with global teams.
? Must be a quick self learner and possess ability to work remotely and independently.
? Demonstrated proficiency in most of the following:
UNIX
? Oracle (9i or higher)
? Sybase
? SQL
? Scripting languages
? J2EE and Web relevant knowledge.
                  
Experience/Skills Preferred:
? Candidates with experiences in programming language(shell script, Python, Java, C++)
? Be familiar with SQL language.
? Knowledge of multi tier systems in general (Application server, middleware, backend)
? Understanding of Web based technologies
? Understanding of Networks
? Understanding of ITIL based on service operation model and process. 举报 分享

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