天津招聘

职位描述：
At Amazon, innovation on behalf of our customers is part of our DNA. As one of the most important area for us to innovate for our customers, Amazon Logistic is our in-house last mile delivery force where we experiment and implement all kinds of innovative ideas to improve customer delivery experiences and achieve our promise to our customers.
As of now, Amazon Logistic China operates in 20+ major cities which count for a large portion of Amazon shipments in China. Our goal for Amazon logistic is to build up the best-in-class carrier in China both from quality and from cost prospective. Moreover, as the most advanced region for Amazon to invest in this strategic area worldwide, Amazon Logistic China is building up a last mile solution not only for Chinese customers, but also will be adopted globally later on.
Preview of Operation Manager role:
The Operation Manager will be at the center of both innovation and daily operation control for Amazon Logistic team. Operation manager is responsible for all exceptional case handling, peak readiness and setup the operation control center. Moreover, the one is also responsible for contributing new ideas and developing the new operation model on last mile delivery area to both improve on customer delivery experience and cost reduction. Additional responsibilities include leading a team of transportation expert, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the team.
An Operation Manager will facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. The Operation manager will manage team working across two verticals: On Road Support and Operation control. On road support deals with DA relationship, ensuring that shipments are delivered to the customer as promised.
The Operation Manager addresses any potential issues occurring during the lifecycle of a parcel leaving the Delivery Station and reaching the customer.
Operation control provides timely resolution to the issue at hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in written and oral form.

Responsibilities include, but are not limited to:
· Overseeing the provision of on road support to Delivery Associates to drive First Time Delivery Success
· Supporting operations leadership team in daily management of the transport operations center, including; allocating labor, leading meetings, assigning job duties, and communicating with Delivery Associates.
· Finding simple, smart and innovative ways to improve how we work for the benefit of our customers and on budget, and driving forward the implementation of that vision.
· Working to KPIs such as contact rates, First Time Delivery Success and Enhancing Customer Service
· Successfully managing relationships with delivery stations, driver suppliers and inspiring the workforce to achieve and exceed
· Leading initiatives to re-engineer business processes, identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
· Developing performance metrics to assist with driving business results.
Works closely with support staff (HR, Finance, Facilities, Safety and other Delivery Managers to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
. Strengthen the last mile process control

Basic Qualifications:
 - Excellent managerial skills
 - Demonstrated ability to work in a team in a very dynamic environment
- Bachelor's Degree from an accredited university
- At least 3 years management experience
- Experience with performance metrics and process improvement and Lean techniques
-Proficient in oral and written English communication
-Superior communication skills, including the proven ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet operational performance goals.
Preferred Qualifications
Have program management skill 举报 分享

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。