天津招聘

职位描述：
Key Responsibilities (and Tasks):
? Be fully responsible for customer satisfaction, build relationship with clients. Gain an understanding for their business, service needs, drivers and desires. Own and manage all customer facing activities, provide tailor-made service to the key clients.
? Monitor and ensure smooth execution of the whole shipment lifecycle, by taking ownership and working closely with customers/internal support groups through pro-active notification and resolution handling. Quickly identify root cause and develop prevention solution.
? Ensure consistent service level delivery, able to work out contingency plan when in backup scenario.
? Manage customer expectation, and coordinate with cross-functions for complex cases.
? Understand and be familiar with local KPIs and the service levels agreed with customer/internal groups, assist leader to achieve team targets.
? Consistently seek for improvement areas, and take lead to drive cross-function process improvement.
? Proactively seek for new business opportunities from customers through “Ask For More” initiatives and engage SAL in discussion on commercial intelligence for further probing the opportunities.
? Organize Monthly Business Review (MBR) meetings with external stakeholders in customer side.
? Ensure 100% accessibility for the three customers including answering calls and handing exceptions in late night and weekends.
? Always comply with company procedure and regulatory requirements, including claim policy.
? Always behave in a manner consistent with and loyal to the A.P. Moller-Maersk values

Position Specifications/Qualifications:
? Bachelor degree or above, preferably majored in Logistics.
? At least 2 years’ working experiences in multi-national company, preferably in the logistics/shipping industry.
? Well familiar with shipping knowledge and market intelligence.
? A solid Customer Care experience is preferred.
? A strong presentation skill is required.
? Fluent in spoken and written English. 举报 分享

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！