天津 [切换城市] 天津招聘

Customer Service Supervisor

赫比(上海)家用电器产品有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(非欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2016-09-20
  • 工作地点:上海-浦东新区
  • 招聘人数:2人
  • 工作经验:5-7年经验
  • 学历要求:大专
  • 语言要求:英语 良好
  • 职位月薪:10-15万/年
  • 职位类别:客服主管  

职位描述

职位描述:

JOB SUMMARY:

The overall owner of Mass Production projects to ensure the overall customer satisfaction & internal Profit&Loss target, assistant Key Account Manager or Sales Manager to maintain and develop a long term partnership with customer.

KEY RESPONSIBILITIES:

1.A Complete Communication Window for assigned key account

In time and proper feedback for all demand from customer to respective department or Sales Manager.

2.Responsible for 2040 CS department daily management and operation. CS main functions as below.

Forecast communication and confirmation and P.O. processing.

Delivery and shipment arrangement.

Liability summary and review.

Price maintain.

Overdue payment chasing.

Return and replacement for defects.

Production and shipment status tracking and reporting.

SAP system data maintenance SAP.

3.Track production and shipment status to make sure On-Time delivery and customer demand can be fulfilled for all projects.

4.Support team training and assement. Make sure organize stable and accomplish work smoothly.

5.Responsible for implementing P&L related action for the all projects: Revenue Target, Forecast Management, On time payment etc.

6.CRM (Customer Relationship Management) on customer level, handle customer complain and continuously improve Customer Satisfactory.

7.Any other tasks assigned from direct manager or top management for business management.

REQUIREMENTS:

1.Good organize, plan, control and coordinate skills.

2.Strong communication skills and team-work spirit.

3.Proficient in Customer Service.

4.PM or planner experience as plus.

5.Equivalent with 3 years similar working experiences.

6.Good English is preferred.


职能类别: 客服主管

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公司介绍

赫比国际有限公司成立于1980年,是涉足机电模具、通讯业、消费电子和计算机业的领先供应商。我们多元化的服务涉及工业和产品设计,制造,组装以及配套增值服务如表面处理的精加工、外包制造以及精密金属冲压。

赫比公司的总部位于新加坡,全球共拥有15处工厂和技术支持中心。现有约20,000名雇员服务于赫比公司。

如果您希望了解更多的信息,欢迎登陆我们公司主页************


Founded in 1980,Hi-P is a leading supplier of electro-mechanical modules to the telecommunications, consumer electronics and computing industries. Our diversified service offering ranges from industrial and product design, manufacture, assembly, ancillary value –added services such as surface decoration finishing and precision metal stamping as well as turnkey contract manufacturing.

Headquartered in Singapore, Hi-p has an extensive footprint with 15 manufacturing plants globally and engineering-support centers. We currently employ about 20,000 people.

For more information, please review our website: ************

联系方式

  • 公司地址:地址:span祝桥镇金闻路79号