Application Support Engineer
陌奈信息科技（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资（非欧美）
- 公司行业：计算机软件
职位信息
- 发布日期：2016-09-20
- 工作地点：北京-西城区
- 招聘人数：1人
- 语言要求：英语 良好
- 职位月薪：20000-24999/月
- 职位类别：信息技术经理/主管
职位描述
职位描述：
Job Summary / Job Purpose
SG China IT Application support
Under the SG China IT Production (PRD) team organization, the team will be responsible for :
1) Local Managed Applications 1st and 2nd level support in Production.
2) 1st level support of SG Group managed Applications in Production.
The person will mainly focus on the 2nd level support tasks and contribute to 1st level tasks if necessary.
Main Responsibilities /Accountabilities / Tasks
1. Monitors systems by using the information systems monitoring tools. Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency
2. Manages users requests by gathering the information from the different communication channels. Delivery IT Support services relying on ITIL request management process.
3. Manages and follow up the production incidents complying with ITIL incident management process.
4. Leads investigations and troubleshoot to resolve repeated or high risky issues on production by well following ITIL problem management process. Formalizes problems and escalates to the next level of support (vendor or development team) when need be. Seeks feedback on escalated problems in order to follow them up and update the end users.
5. Follow up the EOD/EOM/EOY process of the bank, and provide a necessary on call support to make sure the process be finished before the cut-off.
6. Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams locally or regionally to take into account clients needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners).
7. Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.
8. Manages and co-ordinate with our outsourcing maintenance vendors/providers on related issues and software deliveries.
9. Participates to the regular release control on behalf of PRD, and deploy the new changes in production by following the standard procedure with good quality.
10. Works closely with regional PRD team to make sure the global policy is well applied in China.
11. Ensures BCP drill testing support according to business needs.
12. Other ad hoc tasks / relevant responsibilities as assigned by the Management.
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Job Summary / Job Purpose
SG China IT Application support
Under the SG China IT Production (PRD) team organization, the team will be responsible for :
1) Local Managed Applications 1st and 2nd level support in Production.
2) 1st level support of SG Group managed Applications in Production.
The person will mainly focus on the 2nd level support tasks and contribute to 1st level tasks if necessary.
Main Responsibilities /Accountabilities / Tasks
1. Monitors systems by using the information systems monitoring tools. Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency
2. Manages users requests by gathering the information from the different communication channels. Delivery IT Support services relying on ITIL request management process.
3. Manages and follow up the production incidents complying with ITIL incident management process.
4. Leads investigations and troubleshoot to resolve repeated or high risky issues on production by well following ITIL problem management process. Formalizes problems and escalates to the next level of support (vendor or development team) when need be. Seeks feedback on escalated problems in order to follow them up and update the end users.
5. Follow up the EOD/EOM/EOY process of the bank, and provide a necessary on call support to make sure the process be finished before the cut-off.
6. Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams locally or regionally to take into account clients needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners).
7. Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.
8. Manages and co-ordinate with our outsourcing maintenance vendors/providers on related issues and software deliveries.
9. Participates to the regular release control on behalf of PRD, and deploy the new changes in production by following the standard procedure with good quality.
10. Works closely with regional PRD team to make sure the global policy is well applied in China.
11. Ensures BCP drill testing support according to business needs.
12. Other ad hoc tasks / relevant responsibilities as assigned by the Management.
职能类别： 信息技术经理/主管
公司介绍
MITS(www.mitsind.com) was founded in the year 2000 as an ECM Consulting and Systems Integration provider. Since its inception, MITS has delivered over 200 enterprise solutions to global companies. The company has a network of offices in Singapore,China, Australia, India, Malaysia and United States to provide technical support and consulting services.
MITS is an IBM Advanced Business partner, Authorized Software reseller, and a leading provider of enterprise content management solutions (ECM) for banking, education, finance, and government organizations. MITS is ISO 9001:2008 certified for the quality standards we have in our Software Development, Sales and Support services. The enterprise applications & solutions provided by MITS include full life cycle services for the complete IBM FileNet suite of Products. MITS has the largest pool of certified IBM FileNet professionals.
Our offerings span business and technology consulting, application services, systems integration, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing.
MITS is robust in terms of its ability to scale up and deliver, has a good track record of achievements and service capability. The strong process engineering approach to software solutions ensure its customers stay ahead always. MITS provides ECM and BPM developers that have in depth and hands on experience, making sure the project is a success. At MITS our approach to success with projects is combination of technical skills, experience, process and leadership.
MITS is an IBM Advanced Business partner, Authorized Software reseller, and a leading provider of enterprise content management solutions (ECM) for banking, education, finance, and government organizations. MITS is ISO 9001:2008 certified for the quality standards we have in our Software Development, Sales and Support services. The enterprise applications & solutions provided by MITS include full life cycle services for the complete IBM FileNet suite of Products. MITS has the largest pool of certified IBM FileNet professionals.
Our offerings span business and technology consulting, application services, systems integration, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing.
MITS is robust in terms of its ability to scale up and deliver, has a good track record of achievements and service capability. The strong process engineering approach to software solutions ensure its customers stay ahead always. MITS provides ECM and BPM developers that have in depth and hands on experience, making sure the project is a success. At MITS our approach to success with projects is combination of technical skills, experience, process and leadership.
联系方式
- Email：tracy.gong@ke-nex.cn
- 公司地址：上班地址：望京