天津招聘

职位描述：

The employee will be responsible for ensuring the high quality service delivery to our customers internationally.
Responsibility
Customer related activities
1. Fulfilment/Delivery of SLA
2. SLA reporting
3. Invoicing
4. Customer Complaints handling
5. Definition and implementation of new Services/extensions to existing SLA
6.Handle boundary issues related to existing SLA
7.Arrange/Participate/Manage Customer Meetings
8.Advise/recommend new technologies/services/methods which can improve the (IT) operation of the customer or reduce cost of IT operation.
9.Together with customer define IT initiatives related to IT operations that can significantly improve business performance through IT.
10.Participate in the discussion of the development of current business operation
11.Act as Major incident manager in relation to specific customer major incidents
Service Delivery Team activities
1.Arrange and execute meetings with Service Delivery Team
2.Participate in meetings with Account Managers
3.Arrange and execute meetings with Service Teams.
4.Manage SLA reporting internally.
5.Define and Implement new services
6.Provide customer feed back to the Service Delivery Team
7.Advise on boundary issue related to existing SLAs
8.Ensure that relevant SLAs are renewed
9.Participate in major service management improvement initiatives
10.Define and execute smaller parts or small major service management initiative


Qualifications

Bachelor degree in computer science or business administration or relevant field. At least 5 years working experience in IT service delivery management or IT management position.
Must be able to:
1. communicate fluently in English, orally as well as written;
2. interact with customer;
3. understand the importance of delivery according to promises given;
4. deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment.
5. be good at analytic skills
6. show initiative, proactive, responsible and self-managed in relation to tasks
7. know well of ITIL processes
8. know well of IT Operations

9. You should be in good health condition.

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NNIT是丹麦领先的IT咨询公司，致力于运用IT技术解决生命科学行业的各种复杂挑战。过去的十多年，我们将***的技术应用于软件开发，业务流程和多方沟通中，我们全方位的解决方案帮助客户提高运营效率，同时实现企业的经营目标。NNIT根植于全球知名生物制药企业诺和诺德， 因此我们能深刻理解生命科学行业的特点、挑战和需求，开发并实施成熟、高效的解决方案。

NNIT于2007年9月1日建立中国分公司，并面向欧洲客户提供服务。NNIT中国一直是诺和诺德重要的IT服务商，而在获得外部客户的同时，吸收了更多信息化管理的系统知识，使自身的流程和业务更加专业，具有更强的竞争力。这反过来也让诺和诺德受益匪浅，能够获取更好的IT支持。

在几年的实践中，NNIT中国用较少的成本提高了其所获得的IT服务质量，也飞速成长为一家规模超过800人，实力超群的IT公司。NNIT中国分部提供的服务涵盖包括IT战略咨询、解决方案开发、系统运营维护、日常技术支持在内的所有业务领域，并成为了NNIT面向欧洲客户的重要交付中心。如今NNIT中国拥有更多的自主权，更大的灵活性，也能够更好地投资在人才储备等未来的发展上，越发具有活力。

欢迎访问NNIT中文官网，了解更多关于NNIT中国的资讯。