天津招聘

职位描述：

Description

HSBC Operations, Services and Technology (HOST)

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join our team.

In this role, you will:

To perform accurate and efficient cash and counter service duties and to offer a high standard of courteous service to customers.

To satisfy customer need, he/she is required to be familiar with local rules and regulation to answer customer enquiry and provide good advice.

To establish and keep good relationship with valuable customers by providing one-stop counter services.

Qualifications

To be successful in the role, you should meet the following requirements:

Cash handling

1) Provide cash service to customers skillfully, efficiently and accurately and ensure service provided to customers constantly meets or exceeds the requirements set down in the HSBC Service Protocol.

2) To float/return cash from/to cashier and ensure accurate handling in cash positions and well balance teller’s own cash position according to internal requirement.

3) To complete withdraw and deposit slips/application etc., for customers in case of need.

4) Be alertness in counter fraud risk and counterfeit notes identification.

Services

1) To answer customer queries courteously at counter and over the phone and refer to superiors when problem encountered. To ensure customers are served without any kind of complain and dissatisfaction.

2) Receive instructions include supporting documents from customers approaching corporate counter or by mail-in/fax-in.

3) Handle account maintenance instructions received from corporate customers, check and verify documents provided according to relevant procedures and guidelines, and follow up with customer if needed.

Risk

1) Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.

2) Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the relevant section of the Group Operations FIM.

3) Take proactive and preventive measures to avoid non-compliance cases and repeated or high-risk audit comments and minimize operational loss.

1) Team work and interpersonal skills improvement. To participate in and support team work and activities.

2) Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule.

You’ll achieve more at HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS

Issued by HSBC Bank (China) Company Limited

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