天津招聘

职位描述：
Purpose & general responsibilities of the position:

MCC emerges as a dedicated organization taking care of APMM’s Intra-Asia business. The customer service of MCC Transport in NORTH CHINA will contribute to sell MCC IAS services and deliver targets including below.

? Increase customer satisfaction
? Closely monitor customer feedback to MCC service level.
? Ensure that cargo opportunities are pursued with second to none service provided.
? Timely dig out customer requirements as well as business opportunities.
? Closely follow up with customer need and certain service related cases, minimize service failure with timely problem solving.
? Play an active role to ensure maximization of commercial/organizational synergies with the Maersk Line organization
? Fully hands on customer service related system developments.


Specific responsibilities of the position:

? Ensure that all activities which fall under NORTH CHINA MCCCUS related to responsible customers are carried out satisfactorily.
? Ensure product changes as well as equipment availability are timely communicated to customers.
? Assist customer with shipment related problems for smooth cargo release.
? Ensure co-ordination with sales on case studies to work out best and tailor maker service to certain customers.
? Clearly communicate with customers on each single requirement, build up communication channel between customer service and customers for all service related issues, make sure “go to person” is reachable by customer whenever.
? Sell product under tariff or tier 1 to capture each business opportunity over phone call, recommend sales for visit or joint visit base on customer business truth.
? All E-commerce related stuffs.
? Closely follow up on freight collection and ensure no outstanding within credit days.
? Closely follow up with longstandings.
? Work carefully and cautiously to avoid potential risk and claims.
? Actively seek solution to mitigate cost and comfort customer when there is claim or service failure.
? Exercise due diligence in all matters.



Measurement / success criteria of the position:

? MCC monthly country scorecards
? MCC import target
? MCC Customer Service Index scoreboard
? Assigned KPIs in Objective

Learning opportunities in the position:

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

? Communication skills and information sharing
? Customer management
? Problem solving
? Time management
? Intra-Asia trade knowledge
? Special cargo handling knowledge

Specific requirements for the position:

? Strong business, customer and Intra-Asia market understanding
? Strong ownership
? Result oriented
? Efficient English communication
? Problem solving skills
? Team work spirit
? Good time management
? Known and recognized for living APMM values
? Intern 举报 分享

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！