天津招聘

Job Description:

Essential Functions:
**Answer incoming calls/email from employees and line managers regarding the use of Self Service; acting as 1st point of contact. Ensure appropriate escalation process is followed.
**Follow up on customer issues in order to guarantee prompt resolution
**Document each call with customer ticketing system (MyTicket)
**Ensure KPIs are tracked and reviewed according to time frame
**May be called upon to work voicemails, emails, tickets, other personal data entry, and scanning/printing duties
**PeopleSoft data auditing
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Min. Yrs. Experience:1
Education Standard:College/Bachelor degree is preferred

Requirement:

General Knowledge, skills and abilities required:
**Strong verbal and written communication and interpersonal (assertiveness) skills
**Call center or customer service experience
**Customer and results oriented
**Fluent in Mandarin and English
**Work under pressure and deliver customer satisfaction
**Discreet in handling personal and confidential information
**User knowledge of HR systems such as PeopleSoft, Oracle or SAP is a plus

英格索兰是全球市场领导者，拥有广泛的创新和空气、流体、能源、特种车辆和医疗技术，提供服务和解决方案，以提高工业生产力和效率。自2020年初与格兰登福合并以来，我们拥有300多年的经验和创新的专业知识。
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.