天津招聘

This may include any or all of the following: Planning, Samples, Quick-Turn, New Product Introduction, Mass Production, Shipping, RMA/Issues Resolution, Qualification Audits, etc.

* Ensure customer delight and retention in order to generate growth for the business, through the on-time delivery of programs that meet customers’ requirements. Ensure effective communication of strategy as required between cross functional teams to ensure program / product or service has a smooth and timely transition through all phases of documented development processes.
* Coordinate with the client(s) and Multek operations to determine data requirements, production schedule and deliverables as required Serve as a post-award point-person on preparatory and executional issues so that
Sales and Field Application Engineers do not get bogged down by them and can spend more time with customers pursuing new program awards, orders, and upside allocations for Multek.
* Ensure success of existing customer orders by getting various internal teams to understand the entire production cycle of a program and having them proactively and independently communicate with each other.
* Build a collaborative, fast, creative, accountable and winning team culture.
* Work with the Director and Management team with regard to coordination of team members and ensure key metrics are monitored per program and/or account so that customer satisfaction is closely monitored.
* Innovate and authorize projects/tools using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Multek.
* Provide business proposal support and inputs for existing or new business, and participate/support major contract negotiations.
* Monitor and support the program team to ensure an effective use of and participation in the company’s Management Reporting requirements (i.e. Customer 360 Dashboard, Customer P&L’s, etc.), Weekly Quote-to-Mass Production Process, and Quarterly Business Review cycle. Collaborate with Sales and FAEs to steer business development activities to win replacement and growth business.
* Work side by side with the Global Account Manager/ Business Development Manager to ensure all aspects of customer support are proactively managed within the factories and help cover the following stages of Multek’s business cycle:
* Factory visit/audit/qualification by prospective or awarded customer team within an assigned program or supported account (co-lead with Field Application Engineer)
* Price quote & Program Negotiation (supporting role)
* Preparatory activities and Program Planning, after program award but before receipt of first order (lead)
* Quick-turnaround work (support)
* Samples for Awarded Program (lead)
* Forecasting Program’s Volumes and Factory Loading (supporting role)
* Receive Purchase Orders for Program from sales or CS and kickoff Program execution with cross-functional team (lead)
* Lead remaining factory activities for Program, like scheduling, receiving materials, mass production (including outsourcing between plants), assembly, QA, packaging and shipment
* Conduct post-mortem after Program has been delivered and share lessons learned (lead)

QUALIFICATIONS:
* Prior manufacturing experience required, and previous Printed Circuit Board or Flexible Printed Circuit experience will be a significant advantage
* At least 3 years of experience in one or more of the following roles:
* Program Manager
* Project Manager
* Customer Success Manager
* Post-sales
* Client/Service Delivery Manager
* Inbound Product Manager
* Account Representative/Manager/Executive
* Field Application Engineer
* Factory/Production Management

* Demonstrates mastery of program management knowledge in relation to other functions and a complete understanding of program management. Demonstrated ability to successfully influence senior level management,
executives and key clients. Strong negotiation skills required.
* Familiarity with Six-sigma, Zero Defect (Kaizen), Project Management Institute, or similar frameworks will be an advantage.
* A Bachelor’s degree with typically 6+ years of progressively advancing program management, account management, and/or factory operations experience.
* Fluent in English (clearly speak, read, write) and Mandarin Chinese.
* Strong people and influence skills in managing virtual and dotted-line resources
* Ability to think independently and critically, as well as proactively. Self-motivated and able to thrive in
fast-paced, unstructured and sometimes ambiguous situations.
* Prior experience working within a Multi-National Corporation and in a China location strongly preferred.
* Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit.
* Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write well and make effective and persuasive presentations on controversial or complex topics to top management, customers, and/or peers.
* Ability to work with mathematical concepts such as probability and statistical inference to practical situations.

* Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Job Category
Operations

REQUIRED SKILLS:
Program Management
PCB
FPC

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