天津招聘

职位描述：
工作职责：
1 Achieve StoreIndividual Sales Target
完成店铺个人销售目标
？ Set individual financial goals for team members
为团队设定销售目标
？ Achieve financial objectives proposing action plans and adapting actions to specific situations
设定符合实际情况的行动计划来完成销售目标
？ Monitor loss prevention
监控预防损失的措施
2 Maximize the business potential of the store
发掘销售潜力,另店铺业务最大化
？ Build up relationships with outside potential business providers (VIPhotelsrestaurantslandlords personal shoppers etc.)
与外部潜在业务伙伴能够建立良好的关系（VIP酒店餐厅业主个人顾客等）
？ Support PR team to arrange events
协助公共关系团队组织安排市场活动
？ Direct the staff on the floor during events andor daily store activities to maximize business opportunities and team-members productivity
在市场活动或日常店铺销售中合理安排员工在楼面上的工作,以创造商业契机提升团队产出。
3 Maximize sales by department (category) in line with company strategy
根据公司战略，最大化各品类的销售
？ Ensure Additional Selling: monitor the staff and make sure additional selling and cross-selling techniques are known and mastered
附加销售：确保店铺员工掌握附加销售和连带销售的专业技能
？ Provide to the Area ManagerCity Manager qualitative customers' feedback on the collection performance
向区域经理城市经理反馈顾客对各品类产品的意见
？ Motivate employees to sell across all categories
激励员工向顾客介绍推荐各个品类的产品
4 Coach store staff
培训店铺员工
？ Consistently coach store staff by providing them with the necessary training and information required to develop their competencies and support their growth
给予员工系统的培训提升他们的工作胜任力，帮助他们成长
？ Conduct regular store morning meetings
定期开早会
？ Develop staff professional and product knowledge providing relevant updates, sourcespublications as well as through developing their personal network
通过帮助员工扩展他们的人际网络并提供相关信息与资源从而达到提升员工的专业度及必要的产品知识
？ Identify SA training needs and set training and development plans
确定销售人员的培训需求，并设定培训及发展计划
5 MotivateRetain Evaluate staff
激励挽留考核员工
？ Share vision and give smart goals, information and announcements clearly communicating companygroup strategy
与员工分享公司愿景和发展战略并给予清晰目标
？ Engage and empower SAs by asking questions to understand what they need, to enhance their ideas to improve, to brainstorm on different subjects
通过询问不断了解员工需求，鼓励员工不断进取，遇到困难时召集员工集思广益攻克难关，从而提升员工凝聚力
？ Support succession planning in the store through the identification of individuals with potential in order to satisfy future organizational needs
通过选拔有潜力的员工协助完成店铺内的继任计划的制定来满足日后组织发展的需要
？ Develop the ASM to become a SM in the future
培养店铺副经理日后成为店铺经理
？ Enhance a sense of belonging creating a positive environment in the store to pursue a stable retention and handle employee issues appropriately and in a timely manner
增强团队归属感，营造积极的工作氛围以达到稳定的人员留存率，及时恰当地处理员工问题
？ Use celebration feedback to enhance a positive performance culture in the store
通过奖励庆祝等形式巩固店铺内的积极正面的风气
？ Conduct regular review on staff performance through monthly touch base and year end appraisal
为员工做月度及年度的绩效考核
6 Build Team working
团队建设
？ Ensure people collaborate, share information and work for the good of the team
确保员工间的合作，信息的分享，为集体利益而努力奋斗
？ Organize systematic staff meetings to share experiences and obtain ideas on improvement
组织员工会议，分享经验，获取改进的建议
7 Staff optimization vs business needs
员工优化与业务需求
？ Collaborate to staff recruiting of SA through market scouting and creating a pool of potential candidates (using also Service Values Guide)
利用市场资源协助招聘店铺销售人员，并建立人才库
？ Organize work schedules to ensure appropriate coverage is in line with the daily traffic
合理安排班表确保有足够销售人员满足不同时段的客流接待需求
？ Assign Sales Assistants to specific duties to ensure productivity
为每位员工明确工作职责保证销售产出
8 Efficient Use of the CRM
确保有效运用客户关系资源
？ Make proposals based on CRM analysis in partnership with Assistant Store Manager
与店铺副经理一起分析客户关系资源
？ Monitor clients data quality
检查客户资料的准确性
9 Uphold respect of BV standards and procedures
拥护公司的标准和规程
？ Supervise store image:
指导店铺形象：
？ Coach people on BV standards (PRIDE, Visual guidelines, grooming standards, maintenance procedures i.e.) and make sure they are followed
培训员工按照公司PRIDE、视觉指南、仪容标准、维护程序等的标准正确陈列商品、介绍产品、维护店铺形象
？ Ensure interior and exterior of store is maintained to company standards
                对店铺内外区域的维护达到公司标准
？ Management of store housekeeping
管理店内清洁事物
？ Supervise operation excellence:
指导正常运营：
？ Coach the SAs in order to make them aware of maintenance issues-Interface with Store Planning office to ensure store maintenance in respect of BV standards
指导店铺销售做日常维护，以及如何令到店铺规划部门了解到日常维护中出现的问题。
？ Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures (all operational issues, administrative duties, physical inventories, price changes, legal requirements etc.)
确保所有店铺在日常营运活动，政策执行和操作流程上都能符合公司的规定（包括所有运营问题、管理职责、盘点、价格变更及合法性，等等）
？ Review suggestions for improvements from the staff and develop proposals for the company as needed
回顾员工就工作改进的建议并向公司做合理提议
10 Efficient Use of the Client Book
确保有效利用客户资料簿
？ Share it with sales staff to define action plans with customers in order to make proposals
与销售人员分享客户资料并针对客群制定后续跟进行动计划
？ Monitor proper use of client book and data quality
监管正确使用客户资料和资料完整性和准确性
？ Reassign the clients to a new SA when a SA leaves the company within 2 weeks
离职员工离开公司2周内将其跟进的客户资料重新分配给新员工
11 Stock Management
库存管理
？ Monitor stock organization and flow of merchandise
管控仓库的摆放以及出货
？ Ensure a sense of urgency in the store for immediate reactivity to stock issues
    重视库存问题，并及时应对处理
？ Optimize store-to-store transfer requests ensuring the requests of the customers be sent to the stores
 优化店铺间转货流程，确保顾客需求发送至店铺
？ Ensure availability of merchandise and services, maintaining inventories
       确保充足的货品，管理库存
？ Give effective feedback to Buying team regarding product collection
       给予采购部门就各品类系列及时反馈
12 Know the competitors
了解竞争品牌
？ Evaluate Competitors (Read Corporate Analysis, do Mystery Visits and coach ASMs on how to do a Mystery Visit)
评估竞争品牌：通过掌握可获得的报告数据，对竞争对手的店铺进行秘密访问，并指导店铺副经理如何做神秘访客
？ Develop effective networking across the territory and ensure shared knowledge and understanding of business sector trend in the store
通过积极发展社交网络捕捉业内信息，与店铺员工分享相关信息及业态发展趋势
13 Maximize the existing customers and enlarge the new client base
最大化现有客户群，不断开拓新客户
？ Develop the relationship with topkey customers
维系与主要的、重点客户关系
？ Develop and execute clienteling actions to both local and tourists
对本地客户及游客提供客户服务
？ Implement coaching program to develop SA effectiveness in relationship and in after sales service
为店铺员工做相应培训以提升客户维护及其他销售服务质量
？ Manage customers issuescomplains
处理客户问题及投诉
？ Provide to office the feedbacks from customers on the collection and provide them to the Area ManagerCity Manager
将客户对产品的反馈及时反映给区域经理、城市经理
14 Coach store staff on excellence in customer service in alignment with PRIDE
指导店铺员工按照PRIDE的要求提供绝佳的客户服务
？ Ensure that SA learn and act in alignment with BV service values and standard to develop their sense of belonging to the company
确保销售人员掌握并遵循公司服务标准，提升归属感
？ Coach and monitor store staff on developing excellent customer service in the store
指导店铺员工提升客户服务
？ Identify current and future customer requirements by establishing trustful rapport with potential and actual customers
通过与现有的和潜在客户建立互信良好的关系，了解当前及潜在的客户需求
？ Ensure customer satisfaction resolving customer questionsconcernscomplains by determining optimal solutions (assuring after sales)
通过解答客户疑问及以***的方式解决客诉以保证客户满意度


任职资格：
最低学历：大专

工作经验：3年以上零售行业店铺管理经验或高端服务性行业经验

能力素质：热衷零售行业，具备良好的顾客服务意识；良好的执行能力和团队管理能力

身体素质：身体健康，符合履行岗位职责应当具有的健康标准

个人状况：与原用人单位解除或终止了劳动关系，除公司指定的劳务派遣机构外，与其他任何企业、个体经济组织及其他用工主体之间无劳动关系；不对第三方承担任何可能妨碍履行工作职责的义务。
提交了真实准确的个人简历及个人信息表，及公司要求的其他资料。 举报 分享

作为目前全球***的奢侈品集团，LVMH的产品涉及高级时装和皮具、葡萄酒和烈酒、名表和珠宝、高级香水和化妆品、高档消费品零售业等五大领域。目前集团旗下拥有70个世界著名品牌，透过林林总总的产品把欧洲雅致的生活精粹带到全球的不同角落。
LVMH为旗下品牌的卓越表现和蓬勃发展提供独一无二的环境氛围。加入LVMH，意味着选择激情，接受挑战，构筑脱颖而出的职业天地；加入LVMH，意味着在丰富多元的团队中工作，将自身的历史融入品牌，为"传统的未来"作出贡献。
LVMH集团时装部负责集团旗下高端时装品牌的业务，包括CELINE, GIVENCHY, G GIVENCHY, KENZO, LOEWE以及MARC JACOBS等。