Customer Service Specialist 客户服务专员
伍尔特(中国)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2015-07-18
- 工作地点:上海
- 招聘人数:若干
- 工作经验:2年
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:客服专员/助理
职位描述
Requirements/任职要求
? College degree and above大专以上学历
? Minimum 2 year experience in customer service function至少二年相关客服工作经验
? Good communication and interpersonal skills良好的沟通和人际关系技巧
? Proficiency with office software, ERP system experience精通办公软件,ERP系统操作经验
? Knowledge in logistics and trading具有物流与贸易知识
? Self-motivate, confident, patient, responsible自我激励,自信,耐心,负责
? Team work spirit 团队合作精神
? Good English oral and written skills良好的英语口语和书面语能力
? Good service attitude &soft skill良好的服务心态和软技巧
? Good cost control awareness良好的成本控制意识
? Basic sales skill基本的销售技巧
? Good health condition身体健康
Functional area/职责
Maintenance of customer information, customer material description and pricing in SAP 维护系统中客户信息,客户物料描述及价格
? Maintenance of customer database and document filing维护客户数据库和文件备案
? Order placing and follow ups订单的下达和有效跟踪
? Responsible for invoices in Scala and support Finance Department on related VAT Invoice issue. Keep good record on invoices in Scala to match to VAT Invoice 负责系统的发票操作,并协助财务部门开具相应的VAT发票。保证系统发票和VAT发票的良好记录及之间的可追溯性
? Responsible for all PO filing负责对PO存档
? Responsible for Account Reconciliation负责对账
? Achieve customer Satisfaction & Business Growth达到客户满意且业务增长
? Maintain and support 6-S principals and initiatives 支持及推动6S的推行
? Compliance to ISO9001-2008, ISO14001:2004 & OHSAS18001:2007遵照ISO9001-2008, ISO14001:2004 & OHSAS18001:2007
? Other works assigned by company公司安排的其他工作
Training / 培训
? iScala
? Business ethics 商业道德
? Office Software training 办公自动化培训
? Fire Practice 消防演习
? First Aid Training 急救培训
? ISO 9001 & EHS knowledge ISO9001和EHS知识
? Basic Fastener Knowledge 基础紧固件知识
? Service skill training 客户服务技巧培训
? College degree and above大专以上学历
? Minimum 2 year experience in customer service function至少二年相关客服工作经验
? Good communication and interpersonal skills良好的沟通和人际关系技巧
? Proficiency with office software, ERP system experience精通办公软件,ERP系统操作经验
? Knowledge in logistics and trading具有物流与贸易知识
? Self-motivate, confident, patient, responsible自我激励,自信,耐心,负责
? Team work spirit 团队合作精神
? Good English oral and written skills良好的英语口语和书面语能力
? Good service attitude &soft skill良好的服务心态和软技巧
? Good cost control awareness良好的成本控制意识
? Basic sales skill基本的销售技巧
? Good health condition身体健康
Functional area/职责
Maintenance of customer information, customer material description and pricing in SAP 维护系统中客户信息,客户物料描述及价格
? Maintenance of customer database and document filing维护客户数据库和文件备案
? Order placing and follow ups订单的下达和有效跟踪
? Responsible for invoices in Scala and support Finance Department on related VAT Invoice issue. Keep good record on invoices in Scala to match to VAT Invoice 负责系统的发票操作,并协助财务部门开具相应的VAT发票。保证系统发票和VAT发票的良好记录及之间的可追溯性
? Responsible for all PO filing负责对PO存档
? Responsible for Account Reconciliation负责对账
? Achieve customer Satisfaction & Business Growth达到客户满意且业务增长
? Maintain and support 6-S principals and initiatives 支持及推动6S的推行
? Compliance to ISO9001-2008, ISO14001:2004 & OHSAS18001:2007遵照ISO9001-2008, ISO14001:2004 & OHSAS18001:2007
? Other works assigned by company公司安排的其他工作
Training / 培训
? iScala
? Business ethics 商业道德
? Office Software training 办公自动化培训
? Fire Practice 消防演习
? First Aid Training 急救培训
? ISO 9001 & EHS knowledge ISO9001和EHS知识
? Basic Fastener Knowledge 基础紧固件知识
? Service skill training 客户服务技巧培训
公司介绍
全球连接部件业务的领导者
伍尔特集团(Würth Group)处于全球装配和紧固件业务市场的领导地位。伍尔特集团在全球80多个国家拥有超过400多家公司,逾8.3万名员工。2021年集团全球销售额达到171亿欧元。
伍尔特集团于1994年进入中国,并成立了***家中国境内的销售公司。如今的伍尔特中国已发展成了伍尔特集团中一家充满活力并且快速成长的公司。中央办公室坐落于上海,公司占地面积4,000多平米,先进的培训中心,服务于汽车后市场、MRO、建筑、木业及交通运输业务部门。
我们的供应链中心在距离上海1.5小时车程的海盐,在这里我们将货物发到全国各地的汽车后市场、装配设备维修、建筑、交通运输等各大行业客户手中。我们的电话销售团队也驻扎在海盐,作为销售团队的后援,服务于100多个城市网络。办公室遍布全国,为客户提供高品质的化工品、工具、劳防用品、刃具磨料、锚栓、紧固件及ORSY系统解决方案等。
World market leader in the sale of connecting materials
The Würth Group is world market leader in its core business, the trade in assembly and fastening materials. It currently consists of over 400 companies in more than 80 countries and has over 83,000 employees on its payroll. According to the preliminary annual financial statement, the Würth Group generated total sales of EUR 17.1 billion in the business year 2021.
The Würth Group entered China in 1994 and established its first sales company in China as a foundation in this country. Now Würth China has developed into a dynamic business entity of the Würth Group.Our Headquarter Office is located in Shanghai with an office area of more than 4,000 square meters, including an advanced training center for the divisions - Auto Aftermarket, MRO, Construction, Wood, and Transportation.
From our Central Distribution Center in Haiyan, 1.5 hours away from Shanghai, we deliver to our target customers in the auto aftermarket, equipment and facility repair & maintenance, construction, and transportation areas all over China. Our telesales team is also located in Haiyan, from here they complement the sales force across China’s 100 biggest cities.We have branch offices all over China to provide timely sales of high-quality chemicals, tools, PPE, material processing, anchors, fasteners, and our ORSY system solutions.
伍尔特集团(Würth Group)处于全球装配和紧固件业务市场的领导地位。伍尔特集团在全球80多个国家拥有超过400多家公司,逾8.3万名员工。2021年集团全球销售额达到171亿欧元。
伍尔特集团于1994年进入中国,并成立了***家中国境内的销售公司。如今的伍尔特中国已发展成了伍尔特集团中一家充满活力并且快速成长的公司。中央办公室坐落于上海,公司占地面积4,000多平米,先进的培训中心,服务于汽车后市场、MRO、建筑、木业及交通运输业务部门。
我们的供应链中心在距离上海1.5小时车程的海盐,在这里我们将货物发到全国各地的汽车后市场、装配设备维修、建筑、交通运输等各大行业客户手中。我们的电话销售团队也驻扎在海盐,作为销售团队的后援,服务于100多个城市网络。办公室遍布全国,为客户提供高品质的化工品、工具、劳防用品、刃具磨料、锚栓、紧固件及ORSY系统解决方案等。
World market leader in the sale of connecting materials
The Würth Group is world market leader in its core business, the trade in assembly and fastening materials. It currently consists of over 400 companies in more than 80 countries and has over 83,000 employees on its payroll. According to the preliminary annual financial statement, the Würth Group generated total sales of EUR 17.1 billion in the business year 2021.
The Würth Group entered China in 1994 and established its first sales company in China as a foundation in this country. Now Würth China has developed into a dynamic business entity of the Würth Group.Our Headquarter Office is located in Shanghai with an office area of more than 4,000 square meters, including an advanced training center for the divisions - Auto Aftermarket, MRO, Construction, Wood, and Transportation.
From our Central Distribution Center in Haiyan, 1.5 hours away from Shanghai, we deliver to our target customers in the auto aftermarket, equipment and facility repair & maintenance, construction, and transportation areas all over China. Our telesales team is also located in Haiyan, from here they complement the sales force across China’s 100 biggest cities.We have branch offices all over China to provide timely sales of high-quality chemicals, tools, PPE, material processing, anchors, fasteners, and our ORSY system solutions.
联系方式
- Email:jennifer.qian@conmetallmeister.com.cn
- 公司地址:闵行区陈行公路2388号漕河泾浦江科技广场9号楼7层 (邮编:201315)