天津招聘

Payment and Cash Management (PCM)

HSBC is recognised as one of the top tier providers of Global Payments and Cash Management services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Business requirement

• Accountable for delivering Client Service excellence globally and effectively managing any risks and issues.

• Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises

• Resolves global client service issues and challenges as the final escalation point.

• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.

• Cross selling PCM products and providing superior service support for all PCM solutions.

• By analysing clients activities and providing advice and suggestions to clients to improve Generate cross country referrals facilitated via Global Links.

Client and stakeholders

• Interaction with other global PCM units including clients, global service teams, Sales, Product Management and other elements of Client Management.

• Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted.

• Identify client requirements, working with RM’s and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business.

• Work closely with Sales to provide input and ensure proper levels of support are achievable

Leadership & Teamwork

• Support new and existing colleagues promoting and contributing to an engagement culture.

• Enhance the Bank’s image in the marketplace to build key relationships with third parties.

• Act as an ambassador for the team and contribute fully to its development, effectiveness and successShare knowledge, experience and best practices with junior RMs within and outside of immediate team and promote a collective culture to spread experience & best practice.

• Take a hands-on approach to coaching junior teams members

Operational Effectiveness & Control

• Respond within agreed timelines to issues raised by audit and external regulators.

• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.

• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

• Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.

• Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.

Qualifications

To be successful in the role, you should meet the following requirements:

- Bachelor’s degree or above.

- 3-5 years’ banking experience in client facing related working experience.

- Good knowledge of transaction banking products; i.e. payments, cash management, trade and account operations.

- Sound knowledge of local ordinance and SAFE regulations.

- Strong interpersonal skills and ability to liaise effectively with personnel across functions

- Good commercial sense.

- Excellent presentation skills in both English and Chinese. Able to work independently in preparing presentation materials.

- Good command of spoken and written English.

- Good analytical skills and computer knowledge (i.e. Microsoft Office, Excel, word and PowerPoint.)

You’ll achieve more when you join HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCJHL

Issued by HSBC Bank (China) Company Limited

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