天津招聘

Job Responsibilities:

1. Monitor and coordinate to ensure the quality delivery of complaint handing flow and SLA with frontline and relating BU/SU according to the complaint handing guideline
2. Engage relevant stakeholder for further improvement for the benefit of end-to-end customer experience as identified from compliants & service issues
3. Steamline the service and compliant related process, refine the relating procedure & guideline and deliver relating training & communication with frontline
4. Generate management and regulator report for complaint trend and service movement
5. Assist the customer service related initiatives, projects and campaigns, like customer survey, mystery shopper

Qualification:

1. Minimum 3-5 years in banking industry, experience in foreign banks is preferred
2. Good knowledge in retail banking customer service is preferred
3. Proficient user of office software: xls.,ppt and word
4. Good communication & interpersonal skills
5. Have good experience in complaint handing with wealth case in paritcular
6. Have good knowledge on PFS business including products and service

大華銀行集團於1992年1月在台灣成立辦事處，繼3年後1995年8月28日正式升級為分行。有鑒於台灣金融業的不斷國際化及自由化，我們在2001年4月2日也開始辦理國際境外金融（OBU）的業務。

大華銀行台北分行擁有一般正規銀行的執照，可提供客戶全方位的金融服務，我們不僅提供傳統的匯款與貿易服務，同時亦承做企業授信、商業融資、即期暨遠期外匯等財務金融交易。

大華銀行集團擁有卓越之國際聲譽，所以我們所針對的客戶是一般有跨國界金融服務需求的企業。

本行經多年來的努力，已成功建立了一群本地與國際的客戶。我們深信本行在與其他分支機構的合作下(尤其是大中華地區)，當能實現本集團之***使命：『發展成為亞洲太平洋區域的主要銀行，承諾為客戶提供優質產品與最完善的服務』。