IT Support Engineer - GTS - IFS - Shanghai
普华永道中天会计师事务所有限公司北京分所(PricewaterhouseCoopers)
- 公司规模:500-1000人
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2015-05-22
- 工作地点:上海
- 招聘人数:若干
- 工作经验:1年
- 学历要求:本科
- 语言要求:英语熟练
普通话熟练 - 职位月薪:面议
- 职位类别:技术支持/维护工程师
职位描述
请点击下方提供的系统职位超链接或通过访问www.pwccn.com下的“人才招聘”网页登录我们的招聘系统, 并通过我们的系统申请该职位。
https://krb-sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=30056&siteid=5939&AReq=1150BR
About Internal Firm Services
In order to deliver a first-class service to our clients, we need first-class support internally. Our Internal Firm Services (IFS) is a network of specialist support professionals who play a vital role in ensuring we have all the right resources, services and technology. Not all of us work directly with external clients. Some of our best people choose to apply their talents as part of IFS and as such are a part of an organisation on a par with many of our external clients.
Our teams in IFS include: Administration, Branded Merchandise, Business Development, Finance, Global PwC Experience, Global Technology Solutions, Human Resources, Marketing & Communications, Office of General Counsel, Research, and Senior Partner Office.
Job Description:
- Responsible for the efficient and effective delivery of quality IT Service to the SDC Office.
- 为服务中心办公室提供高效优质的IT服务。
- Work with Firmwide GTS team to manage local IT operations to ensure the IT systems are operating reliably.
- 配合公司GTS部门一起管理服务中心的IT系统运作,确保稳定可靠运行。
- Ownership of the resolution of IT daily issues and problems in the SDC office, escalating to teammates in the Firmwide GTS team when necessary for additional support.
- 负责处理解决服务中心IT日常运作中的问题。在必要时,及时汇报公司GTS部门寻求支持。
- Responsible to manage the office’s IT assets.
- 负责服务中心IT资产的管理。
- Provide IT Training to the SDC office staff so they are able to use the IT systems proficiently.
- 提供IT培训给服务中心的员工,以保证公司员工可以熟练掌握服务中心IT系统。
- Manage relationships with the SDC service teams, understanding their business needs and helping to provide solutions.
- 与服务中心工作团队维持良好的关系,了解业务需求,提供解决方案。
- Administer and contribute to our IT policies and standards ensuring a high level of efficiency, cost effectiveness and security in the delivery of IT Services.
- 确保IT服务的实施,符合高效原则以及公司IT安全策略。
- Understand and help implement IT security and business continuity plans in conjunction with the business.
- 理解公司安全策略和灾难恢复计划。当业务发生中断时,积极配合实施灾难恢复计划。
- Organise workload to complete a variety of tasks within agreed timeframes.
- 能够合理分配手头的任务,在既定的时间内完成。
- Work with Firmwide GTS team to provide reports on IT spend, staff utilization and key performance indicators.
- 配合公司GTS部门,提供IT费用、人员使用效率、绩效考核等报表。
Requirements:
- Degree in Computer Science, Electron, Tele-Communications and Information System or the equivalent;
- 本科计算机科学或相关电子、通讯、信息专业学历;
- 1~2’ years of related IT Helpdesk Engineer support experience, including but not limited to hardware, Windows OS, email systems, desktop software,Blackberry,Apple and Video Conferencing. Experience with Lotus Notes is preferably;
- 具有1~2年IT 桌面技术支持工作经验,包括提供硬件,微软视窗操作系统,邮件系统, 常用桌面软件,视频会议系统;黑莓,苹果等设备的日常维护,有Notes 邮件系统经验者优先;
- A team player with excellent people skills so that the candidate is able to work smoothly with both local and Firmwide GTS team colleagues. Can take on the tense of work;
- 具有团队合作精神和沟通能力,可以承受一定的工作强度压力,能积极配合公司GTS 部门的同事协同工作;
- Experience in managing a server room and its accompanying servers, network equipment and phone systems are preferred;
- 有对服务器机房管理,电话系统支持经验者优先;
- Microsoft Office Tools experience or good skill are preferred;
- 对于微软 office 办公软件熟练者优先;
- A good understanding of business continuity and IT Security would be beneficial;
- 熟悉灾难恢复计划和IT安全管理者优先;
- The candidate should have good English in both verbal and written communication;
- 具有良好的英语口头和书面表达能力;
- A good customer communication skill are preferred;
- 有良好的客户沟通能力者优先;
- Senior Students graduate in July 2015) major in Computer Science, Electron, Communications and Information System or the equivalent can start from internship. If performance is good during the internship, the intern could be considered as regular full-time candidates after graduation; Fresh graduates major in Computer Science are also welcomed; and
- 同时也欢迎有相关计算机、电子、通讯信息专业背景,优秀现在校大学生 (即2015年毕业,可以先开始Intern ship 再考核转正 regular staff )或计算机专业优秀应届毕业生。
公司介绍
普华永道中国大陆、香港、台湾及新加坡事务所已根据各地适用的法律协作运营。整体而言,员工总数逾14,000人,其中包括约620名合伙人。
无论客户身在何处,普华永道均能提供所需的咨询服务。我们拥有实务经验丰富、高素质的专业团队,聆听各种意见,帮助客户解决业务问题、抓紧机会,发掘每个商机;我们的行业专业化有助于就客户关注的领域共创解决方案。
我们分布于以下城市:北京、香港、上海、新加坡、台北、重庆、中坜、大连、广州、新竹、高雄、澳门、南京、宁波、青岛、深圳、苏州、台中、台南、天津、厦门及西安。
中国
www.pwccn.com/chi
(简体中文版)
www.pwccn.com
(英文版) 香港
www.pwchk.com
(英文版) 台湾
www.pwc.com/tw/zh
(繁体中文版)
www.pwc.com/tw/en
(英文版) 新加坡
www.pwc.com/sg
(英文版)
普华永道–全球成员机构网络
普华永道致力于提供切合各行业所需要的审计、税务及谘询服务,以提升客户的价值。我们在154个国家和地区超过161,000人的专业团队所组成的全球网络内,分享其思维成果,行业经验和解决方案,并为客户开拓新视野及提供实用的建议。
联系方式
- 公司网站:http://www.pwccn.com
- 联系人:人力资源部