天津招聘

Executive IT Support Responsibilities:

• Being the first point of contact for Executive IT Support issues
• Resolving and leading the resolution of Executive customer IT support issues using defined process and tools
• Escalating the incidents to other groups for resolutions
• Providing support & troubleshooting on telephone, mobile /smart phone equipments for Executives
• Providing trainings to improve Executive usage of technology tools
• Providing presentation equipment support
• Supporting Video /Audio conference equipments in readiness for the scheduled Executive meeting
• Logging the incident ,producing & maintaining the support service metrics and reporting to ensure operational goals met and consistent improvement process achieved
• Conducting customer satisfaction survey, data collection and reporting regularly for direct feedback on the Executive experiences and continuous improvement identifications
• Maintaining complete and accurate Executive support documentations
• Building and maintaining relationships with appropriate Executive customer base and internal IT partners

Team Leader Responsibilities:

• Responsible for coaching and counseling of direct reports
• Ensure direct reports complete job tasks and required documentation
• Ensure team members follow department processes
• Conduct performance evaluations
• Responsible for hiring and disciplining direct reports
• Create cohesive team environment through consistent management
• Call Monitoring (as required)
• Skills, Licenses, Knowledge, Education and Training Requirements:
• English skills
• 3-5 years experience
• Good interpersonal skills
• Excellent attention to detail
• Good organization skills
• May require call center operations knowledge
• May require additional project-specific training

  雷技信息科技（上海）有限公司成立于2005年，是美国独资企业，公司注册地在自由贸易试验区张江高科技园区。
  雷技科技总部位于上海，在南京、北京、台北分别设有研发分支机构，是一家行业领先的商业和信息技术服务提供商，致力于协助客户在数字时代打造新的商业模式、运营模式和技术模式。从2012年到2018年间,雷技科技连续被评为“上海市重点技术先进型服务外包企业”，同时为国内各行业提供企业信息化解决方案，为客户在数字化产业转型的过程中贡献力量。
  雷技科技积极研发自主产品，拥有《匡腾EHS安全环保与职业健康管理系统》、《园区环保管家与企业环保基础数据平台》、《消防安全评估系统》、《危险化学品管理系统》、《企业固废危废管理系统》、《云销通APP》、《公寓租赁运营管理系统》、《电梯设备检查与维护管理系统》等多个自有知识产权产品。这些产品紧密围绕中国目前“互联网+产业化升级”浪潮，结合国际先进经验，运用工业智能、物联网、大数据等前沿技术，符合中国企业生产管理环境和法规的要求，帮助企业提升信息化管理水平，实现信息化与工业化的深度融合。
  雷技科技已成功为诸多行业领先企业提供可信赖的产品和解决方案，如：中海油壳牌石化、中外运、立邦涂料、阿斯利康医药、东芝电梯、百世物流、先声药业、爱玛客中国、如新中国等。未来雷技科技将继续专注为化工、制造、医药、轻工、物流、设备设施服务等不同行业企业提供先进的信息技术产品和解决方案。
  雷技科技崇尚以人为本，提供有竞争力且灵活的薪酬及福利计划，不埋没任何一个人才，我们为您提供一片广阔的天地，期待才华出众的您加入，尽情施展。

联系方式：
1.公司地址：上海市浦东新区浦建路145号强生大厦5楼5001室
2.交通路线：乘坐地铁4号线到达塘桥站1号口出前行大约200米即到.