天津招聘

1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好的主动的态度欢迎客人，抓住机会记住客人姓名。

2. Maitains intimate knowledge of departmental standards and procedures.

熟练掌握部门内程序、标准。

3. Performs check in, check out and room change procedure and ensures all data are entered completely into hotel system accordance with reservation.

处理入住、离店和房间变更等，酒店系统内数据应与预订以一致。

4. Maintains cashier float and ensures accurate daily report of all money received.

做好备用金流程控制，所有现金进帐必须记入当日报告。

5. Cashes hotel guest’s personal and travelers checks and assists with currency exchange.

帮助客人兑换旅行支票和兑换外币。

6. Keeps abreast of all modifications to accounting policies and procedures.

知晓财务政策程序的任何变更。

7. Responsible and attends to guest’s request of using the service of safety box at all times.

随时帮助客人使用保险箱。

8. Knowledge of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Banyan Tree Group Programs.

了解促销项目，如季节性团队，常飞客项目及悦榕庄集团项目。

9. Attends to inquires and requests, referees problems to Supervisor/Manager if he/she unable to assist.

解决客人的要求和疑问，如遇不能解决的问题，上报至主管/经理。

10. Does erveything possible to ensure that the guests dapart the hotel with a positive impression of hotel service.

尽最大努力让客人在离开酒店时对酒店的服务抱有积极的印象。

11. When vernight shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

夜班核对夜间报告，准备晨报，并做好客人到店前的准备。

12. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.

保持前台工作区域的整洁及有序。